Alexander Cheely Email & Phone Number

Spencer, Ny, Us

United States

Binghamton, New York, United States

●Overseeing infrastructure management and support for a diverse clientele of 30 companies.● Deploying and maintaining onsite virtual servers utilizing VMware technology.● Operating a responsive helpdesk, addressing issues ranging from application glitches to new PC setups, printer malfunctions, and backup failures.● Configuring and troubleshooting Sophos and Unifi firewalls to resolve networking issues across all OSI model layers.● Implementing and managing Netgear and Unifi switches to ensure seamless network functionality.● Conducting large-scale deployment of Sentinel One antivirus software for comprehensive system protection.● Nurturing client relationships through regular meetings, generating sales quotes, and coordinating equipment orders, while collaborating with cross-functional IT teams to deliver high-level support.

Vestal, New York, United States

●Orchestrated comprehensive IT services across 7 office locations, adeptly handling networking, software, and hardware challenges.●Spearheaded the implementation of efficient ticketing, documentation, and procedural systems to streamline operations.●Offered responsive on-call support beyond regular business hours to ensure uninterrupted IT functionality.●Maintained and optimized the performance of switches, firewalls, and routers to uphold network integrity.●Expertly troubleshooted and configured physical servers powered by Hyper-V or Esxi, while overseeing the upkeep of the Windows server infrastructure.

Endicott, New York, United States

●Provided on-site assistance to customers, addressing a wide range of computer and network issues promptly and effectively.●Played a key role in overseeing major projects, including cloud migration initiatives and large-scale deployments of new PCs.●Maintained up-to-date compliance with industry standards and security policies, ensuring alignment with the latest protocols.●Utilized a robust ticketing system to meticulously document and resolve customer issues, prioritizing efficiency and accuracy.●Configured and managed user accounts across various platforms to optimize access control and security measures.●Expertly resolved networking issues involving printers, local networks, and VPN clients, ensuring seamless connectivity.●Skillfully wired and terminated RJ45 connections to establish and optimize local network infrastructure.●Setup clients with, managed licenses and, groups/group policy with new user accounts on Active Directory, 365, NVR’s and various other programs●Setup access points and access point controllers and Added DHCP reservation in Windows server and on routers

Binghamton, New York, United States

●Completed installation of wireless dishes and meticulously configured wireless subscriptions to meet customer specifications.●Expertly ran wiring from wireless dishes to customer premises, ensuring seamless connectivity and optimal performance.●Provided invaluable support in the implementation of larger-scale commercial LAN installations, contributing to project success.