Alexander Chen Email & Phone Number

Melbourne, Victoria, Australia

Currently working in the head office of Gong cha Victoria and Melbourne HQ doing a variety of tasks across Human resources and Operations.- helping with new store opening and planning - handling customer feedback inbox across Victorian stores- compliance checks- using LMS to create useful training across Victoria - standardising training and.

Chadstone, Victoria, Australia

• Contributed to administrative operations, reporting to the Operations Manager and serving as a member of the management team for David Jones Chadstone.
• Maintaining the store's risk and compliance audit score consistently above 90%, ranking it among the top stores in the state.
• Conducting stock loss and risk assessments, addressing cash and inventory discrepancies
• Keeping up to date records for First Aiders, Wardens and OHS compliance across the store
• Executing OHS audits and fostering compliance
• Managing general administrative tasks and facilitating interdepartmental communication

Melbourne, Victoria, Australia

• Part time and full time work as a store manager across multiple locations for Gong cha.
• Conducting comprehensive induction training and scheduling
• Stock forecasting and ordering for over 30 stores
• Conducting regular Occupational Health and Safety (OHS) checks
• Delivering exemplary customer service and managing feedback channels

Melbourne, Australia

The Shift Supervisor position involves the managing of crew as well as adhering to food safety procedures. Organising people on shift and reacting to possible issues that may occur during shift is a major part of the role as well as achieving key company targets such as quality, service, cleanliness and customer satisfaction. Key skills that I have.

Melbourne, Australia

I took initiative to learn kitchen and other areas of the company within my first year of working here which resulted in my promotion to become a crew trainer. being a kitchen crew included the cooking of food and food preparation. Food handling and hygiene is of utmost importance. Being a crew trainer involved creating training programs for new crew.

Melbourne, Australia

Working as a front counter crew member for McDonald's involves serving customers and dealing with customer enquirers. Preparing fries and drinks is also a critical part of this job as well as serving food to customers. Within this fast paced environment, I developed my communication skills as well as key leadership skills.