Alexander Chimento Email & Phone Number

Rockville, Md, Us

Rockville, Md

Shift supervisor that oversees 5 tier 1 staff on the Population Assessment of Tobacco and Health Study Support Desk. Respond to support requests such as assisting study participants with incentive issues; provide support to field staff with technical issues of varying complexity relating to project systems; and assisting employees with inquiries related to company operations. Such as HR, training redirection, Payroll, etc. Prepare and send monthly deliverables to our clients to fulfill contract obligations. Maintain an MS Access project employee database and provide views upon request. Oversee IT security training for the project, including tracking participation, assisting with training, and assessing compliance. Helping with developing a new employee database. In coordination with others, developed support instructions for completing training and added improvements to make it more user-friendly. Train new staff to the support desk.

Rockville, Md

Responsible for tracking/managing project IT equipment. For example, configured laptops for field staff use, sent equipment to field staff, and received returned equipment. Tracked custodians in a spreadsheet and reported out as needed. Responsible for reconciling equipment provided by the company to project equipment records. (Inventory value of less than $100,000). Asset tagging performed by another department; reconciliation served to ensure that the company equipment charges to the study sponsor were complete and accurate. Reconciliation performed on a monthly basis. Study data (e.g. interviews) was recorded by hand; assisted with transferring data to the study database.

Rockville, Md

Provided company-wide support for WebEx meeting platform, including live support for presentations (e.g. proposal conferences). Oversaw the company equipment loaner pool. Responded to requests for equipment, configured/ tagged equipment, and delivered to employees. Provided limited support for equipment issues, such as Blackberrys. Organized loaner equipment storage for more efficient operations and keeping better track of items. Supported company transition from Windows XP to Windows 7 with usertraining and support for the new operating system. Included identifying solutions to common problems experienced by users and adapting user settings accordingly.

Rockville, Md

Mailed out language test materials to participating schools. Mailed completed tests to CTB/McGraw-Hill. Helped with converting our data tracking from spreadsheets to a database.

Rockville, Md

Responsible for tracking/managing project IT equipment. For example, configured laptops for field staff use, sent equipment to field staff, and received returned equipment. Tracked custodians in a spreadsheet and reported out as needed. Responsible for reconciling equipment provided by the company to project equipment records. (Inventory value of less than $100,000). Asset tagging performed by another department; reconciliation served to ensure that the company equipment charges to the study sponsor were complete and accurate. Reconciliation performed on a monthly basis. Study data (e.g. interviews) was recorded by hand; assisted with transferring data to the study database.

Rockville, Md

Study Coordinator, received and screened incoming participants and directed where they needed to go. Custodian of, and responsible for, cash payments to participants and reconciled payments with cash on hand, daily ($1000+).

Rockville, Md

Responsible for tracking/managing project IT equipment. For example, configured laptops for field staff use, sent equipment to field staff, and received returned equipment. Tracked custodians in a spreadsheet and reported out as needed. Responsible for reconciling equipment provided by the company to project equipment records. (Inventory value of less than $100,000). Asset tagging performed by another department; reconciliation served to ensure that the company equipment charges to the study sponsor were complete and accurate. Reconciliation performed on a monthly basis. Study data (e.g. interviews) was recorded by hand; assisted with transferring data to the study database.

Towson, Maryland, United States

Responsible for both the computer tech help desk and a library computer lab serving Towson students. Repaired laptops that students brought in. Answered questions from students who walked-up, called or emailed. Routed calls to the proper departments or people in the university. Scheduled staff to make dorm calls. Supervised up to 3 employees while on shift. Helped test and deploy several hundred network switches throughout all university housing. Conducted limited research for supervisors.

Stock shelves, help customers with questions and finding merchandise. Answer phones and clean department. Cashier trained.