I am a Risk Systems Analyst at Crypto.com, a leading platform for cryptocurrency exchange, payment, and investment. I have a Bachelor's degree in Software Technology and Design from Plovdivski universitet 'Paisii Hilendarski', where I learned the fundamentals of software development, testing, and quality assurance. My core competencies include data analysis, risk management, customer service, and communication.In my current role, I work with the Risk Systems team to monitor, evaluate, and mitigate various risks associated with cryptocurrency transactions, such as fraud. I use Google Workspace, Slack, and Jira to collaborate with other teams and stakeholders, and to document and report on risk issues and solutions. I also leverage my customer service skills and experience, as I previously worked as a Senior Customer Service Representative at Crypto.com, where I resolved complex product or service problems, supported and coached my colleagues, and suggested product or process improvements.