Alexander Coffey Email & Phone Number

Fort Worth, TX, US

North Richland Hills, Texas, United States

Dallas, Texas, United States

• Utilized ServiceNow ticketing system to manage and process support actions and requests.
• Created help desk tickets, troubleshot and resolved hardware and software issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Updated software to safeguard against security flaws.

Grand Prairie, Texas, United States

Plano, Texas, United States

Diagnose and repair various problems with software and hardware, including MS Office, Active Directory, MS Windows, etc. Correctly route tickets to the proper team to best assist the user. Showcase professionalism with each user and urgency with each problem to ensure customer satisfaction.

Dallas-Fort Worth Metroplex

Resurfaced various surfaces in customers residencies. Met and exceeded work quotas set by management. Provided excellent customer service to customers by displaying great product knowledge and explanation of procedures. Managed inventory to ensure the availability of products.

Webberville, Michigan, United States

Implemented effective time management to meet shipping goals in the time allotted. Worked with other team members to pick and pack orders for shipment. Operated various pieces of machinery to properly and safely package orders for shipment. Performed quality inspections to ensure the items were packaged properly.

Owosso, Michigan, United States

Communicate effectively with co-workers to ensure efficient production and deadlines are met. Provided training to new employees for my department. Ability to work diligently and efficiently while maintaining high standards. Conducted inspections and quality control of products. Sharp attention to detail in favor of identifying defects. Self-driven and.

Hemlock, Michigan, United States

On average managed 10-15 employees per shift. Assigned duties to specific employees based on role and skills. Conducted performance reviews and shared feedback with both upper management and team members. Managed employees requests and transgressions. Trained new and current team members on tasks. Handled customer issues and managed conflicts. Ensuring.

Aurora, Colorado, United States

Maintained customer relationships as well as running the day to day functions of the bookkeeping and documentation. Examined customers' equipment and identified the cause of malfunctions. Repaired or replaced defective or damaged components upon approval from customers. Maintaining an accurate record of all items/parts used to repair, replace, or maintain.

Bachelor'S Degree, Cybersecurity And Information Assurance

Associate'S Degree, General Studies

High School Diploma