Alexander Cortada Email & Phone Number

Mulberry, Florida, United States

• Designing and implementing network infrastructure based on organizational requirements.• Installing and configuring network hardware, such as routers, switches, and firewalls.• Monitoring network performance, system availability, and reliability.• Troubleshooting and resolving network issues, including hardware and software problems.• Collaborating with other IT teams to develop and implement network security measures.• Conducting regular network maintenance, including updating software and hardware.• Documenting network configurations, processes, and procedures.• Providing network engineering support and training to other team members.

Lakeland, Florida, United States

• Create processes for IT related services.• Manage, investigate and resolve tickets through ServiceNow.• Monitor, replace and maintain network switches around the campus.• Assist users with basic and moderate level technical issues.• Printer queue maintenance. Physical printer installation.• Image and deploy new and replacement machines to new hires / existing users.• Inventory management and requests as a direct contact.

Mulberry, Florida, United States

• Administration, maintenance and management of MDT imaging servers• Ticket creation and workload via Footprints ticketing system. • Provided support for over 300 stores across the southern United States.• Top-level administration of user integrated systems. • Configuration and setup of VPN, MFA (Duo and MS authentication).• Configuration and setup of Microsoft Office 365.• Azure Active Directory, migration and configuration (server and client-side)• Managed the migration from Legacy AD into Azure AD.• Managed and maintained Veeam Backup System.• PDQ Deploy and Inventory administration, configuration, and maintenance.• Authoring and managing technical documentation via Confluence for our systems.• Domain Admin-level permissions delegation and configuration• Troubleshooting and resolving Domain level issues as they came through.• Supported local and remote store locations with their network equipment.• Configured, and deployed Juniper network equipment throughout our facilities.• Troubleshooting and maintenance of Motorola scanners, management via AirWatch.• Deployed Windows 10 images while maintaining procedural and secure policies.• Migrated User mailbox for Office 365 Exchange servers.

Tampa, Florida, United States

• Managed Windows endpoints and deployed packages via SCCM.• Troubleshot Windows 7, 8, and Windows 10 issues and repaired the devices on-site.• Authored knowledgebase documentation for all our processes.• Managed VPN and wireless connectivity and security for all laptops in the company.• Collaborated with other engineers to ensure all software was tested and up to date.• Troubleshot and resolved issues in public works and schools in Tampa, FL.• Researched and identified solutions to software and hardware issues.• Troubleshot technical issues with account setup and network configuration.• Tracked computer issues to resolution within established deadlines.• Managed customer support via phone, email, and chat, keeping customers informed.• Properly escalated unresolved issues to appropriate internal teams.• Managed iPads and iPhone devices with Airwatch using MDM management profiles.• Maintained data and network security utilizing investigation tools.• Resolved security issues and provided detailed documentation to management.

Miami, Florida, United States

• Led a 9-person team in training, projects, and disaster recovery.• Supported LAN, WAN, network segments, Internet, and Intranet systems of TV Network.• Monitored and controlled user access to prevent unauthorized entry.• Troubleshot issues and managed the knowledgebase in ServiceNow.• Maintained network integrity and system security.• Analyzed and isolated issues proactively.• Performed network address assignments.• Configured routing protocols and tables using DHCP in Windows.• Configured authentication and authorization for directory services in Windows.• Maintained network facilities, drivers, and settings for PCs and printers.• Managed network servers, file servers, VPN gateways, and print servers.• Managed servers, desktop devices, printers, routers, switches, and firewalls.• Managed iPhones, Blackberry, iPad, Android, and Surface devices.• Deployed software, security patches, and updates for all devices.• Managed all company endpoints and software patching with SCCM.• Managed company-wide Office365 upgrades, installations, and troubleshooting.

High School Diploma, General

Associates, Computer Information Technology