-Responsible for 63% of annual agency sales (combined commercial and personal)-Worked with large business clientele, including condo associations, to meet their needs and ensure their continued business-Developed processes which increased customer retention-Implemented cloud based system to facilitate communication between two separate branches of the agency-Developed website & utilizes social media to interact with customers and prospective clients-Developed new methods of lead generation through heavy community involvement & event participation-Developed & implemented systems to manage agency’s 10,000+ annual leads and employee productivity-Helped turned agency into 2nd largest Hagerty agent in the state, over a two year period, through car show involvement and classic car knowledge

Managed 6+ employees; trained staff on proper service techniques; trained existing & new staff at satellite stores on customer service and repair work; developed systems to facilitate communication between technology staff & upper management regarding work load; held monthly “how to” repair meetings with staff; performed routine service & performed advanced troubleshooting; maintained ongoing relationships with individual customers and small businesses insuring their technology needs and questions were met; traveled to customers’ homes/businesses to solve problems