Alexander Cronin Email & Phone Number

Troy, Michigan, United States

Detroit, Michigan, United States

Drafted regular invoicing and allocation reports through BODesigned department wiki and kept it up to date with information and resources for the teamProduced multiple SOPs for various operational tasks and navigation of different softwareDemoed updates in test environment and submitted change requests before pushing to productionDeveloped standardized new hire process, and improved multiple existing processesTraveled domestically and internationally to conduct corporate meetings/training exercisesAssessed client needs and how to accommodate them in existing process and procedure

Detroit, Michigan, United States

Participated in company wide restructure of various operational tasksManaged a team of 27 people spread across our Detroit and Mexico City officesCollectively billed 120 million dollars a month representing 30% of overall billing for US importsHelped pioneer new Accounts Receivables department in our Detroit officeOnboarded new accounts virtually and in-person from various branches nationwide

Detroit, Michigan, United States

Processed an average of 800 monthly sales invoices for over 200 clientsMaintained communication across 17 different branches nationwide via email & ZoomUsed technical proficiency to quickly learn the company’s complex and proprietary softwareExceeded daily and monthly invoicing records during my first full month as an operator

Allen Park, Michigan, United States

Navigated difficult customer interactions through creative problem solvingRefined ability to learn and develop skills in a fast paced, often high stress environmentTransitioned through two separate bank mergers and learned various new systemsUpheld operations responsibilities for balancing GLs, supply procurement, and retentionMaintained contact with multiple departments through phone, email, and Microsoft Teams