Alexander Cullum

Alexander Cullum Email and Phone Number

Working with US Renal Care to help make kidney dialysis run smoother for everyone! @ U.S. Renal Care
Duncan, OK, US
Alexander Cullum's Location
Duncan, Oklahoma, United States, United States
Alexander Cullum's Contact Details

Alexander Cullum work email

Alexander Cullum personal email

n/a
About Alexander Cullum

CompTIA A+ and Network+ certified technician with 3+ years of IT experience. Currently working with US Renal Care to make sure kidney dialysis treatments go smoothly. Worked with a large variety of companies ranging from tax preparation to veterinary eye care to city governments and more!

Alexander Cullum's Current Company Details
U.S. Renal Care

U.S. Renal Care

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Working with US Renal Care to help make kidney dialysis run smoother for everyone!
Duncan, OK, US
Website:
usrenalcare.com
Employees:
3066
Alexander Cullum Work Experience Details
  • U.S. Renal Care
    U.S. Renal Care
    Duncan, Ok, Us
    View
  • U.S. Renal Care
    Help Desk Associate
    U.S. Renal Care Aug 2023 - Present
    Plano, Texas, Us
    ●Helped lead CrowdStrike outage resolution, developing quicker resolution methods saving an estimated 300+ hours of time across whole team●Nearly all months closing the highest number of tickets that come in, a few times exceeding 1,000 in a month●Continued development of solution articles, creating and editing 100+ solutions●Point of contact for I.T. of partner company assisting in timely resolution of complex issues●Regularly providing training for new and older employees on new and existing issues●Occasionally travel onsite to transition locations or resolve issues
    View
  • U.S. Renal Care
    Senior It Helpdesk Technician
    U.S. Renal Care May 2023 - Aug 2023
    Plano, Texas, Us
    ●Helping to resolve a variety of Network issues from VLAN configuration to diagnosing ISP outages with Lansweeper, Cisco Meraki, Cisco ISE and RingCentral●Created 40+ knowledge articles●Resolving on average 35 issues per day over phone call and email
    View
  • Teksystems
    Shared Team Service Desk
    Teksystems Dec 2021 - May 2023
    Hanover, Md, Us
    ● Worked advanced multi-contract desk for: ○ The County of San Diego ○ SouthCoast Health ○ Maxim HealthCare● Assisted in training new employees in the special shift they were in (shared desk)● Earned employee of the month, and exceed expectations in all reviews.● Gained more experience with: O365, Citrix, ServiceNow, proprietary app support● Completing more than allotted work, performing 150%+ in some months
    View
  • It Y'All
    Help Desk Level 1/2
    It Y'All Jan 2021 - Dec 2021
    Dallas, Tx, Us
    ● Addressed end user issues in a timely manner, escalating 10<% of tickets● Worked on $10,000+ cabling installs, preforming 40%+ work● Solved Wide-Range of issues, from proprietary software, to internet outages, server hardware, and more● Worked on root cause solutions, saving an estimated 20 hours/month● Managed application servers to ensure continuous uptime● Started knowledge base and generated 80+ solution articles for colleagues
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  • Raising Cane'S Chicken Fingers
    Certified Trainer
    Raising Cane'S Chicken Fingers Apr 2020 - Nov 2020
    Plano, Texas, Us
    ● Received 4.4/5 on Bi-Annual Report, highest score manager has ever given.● Became Cross Trained, Part of the Restaurant Image Team, and a Certified Trainer.● Trained employees in all positions leading to their tasks being done 20-30% more efficiently● Ability to multitask saved the company an estimated $500/month.● Awarded by regional director 2020 medallion for high performance (only person in restaurant to receive one)
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  • Dataready Dfw
    Information Technology Intern
    Dataready Dfw May 2020 - Aug 2020
    ● Setup file storage system for company, saving 40+ hours monthly from trying to find files.● Transferred project management from Monday.com to ClickUp saving $800/month.● Supported 30+ technology issues: from passwords, to settings, to account switching.● Chosen as volunteer of the month● Lead Web development for creation of new website, managing a few volunteers
    View

Alexander Cullum Education Details

  • Cameron University
    Cameron University
    Information Technology
  • James Martin Highschool
    James Martin Highschool
    Computer Science

Frequently Asked Questions about Alexander Cullum

What company does Alexander Cullum work for?

Alexander Cullum works for U.s. Renal Care

What is Alexander Cullum's role at the current company?

Alexander Cullum's current role is Working with US Renal Care to help make kidney dialysis run smoother for everyone!.

What is Alexander Cullum's email address?

Alexander Cullum's email address is ac****@****ems.com

What schools did Alexander Cullum attend?

Alexander Cullum attended Cameron University, James Martin Highschool.

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