Business Analyst for the Department of Technology Management and Budget - Agency Services - Michigan State Housing Development AuthorityGathered requirements (Required, Mandatory and Optional) for a new project replacing a legacy system Audited applications for MSHDA & the Attorney General's officeWorked with business owners to develop test plans and implementation plans for software upgrades and the implementation of new software systems.Utilized reporting tools to generate monthly status reports for business owners

Programmer Analyst for the Department of Technology Management and Budget - Agency Services - Michigan Department of Transportation Oracle database programming with SQL. Application configuration and administration. Business Analysis and system design techniques using Use Case Diagrams/Reports. Development, implementation and maintenance of applications used by various state agencies. Participate in configuration management and release management tasks with database administrators and application developers.Business Analyst - Gathered system requirements and business requirements to ensure the success of projects facing DTMB and MDOT

Oracle database programming with SQL. Application configuration and administration. Business Analysis and system design techniques using Use Case Diagrams/Reports. Development, implementation and maintenance of applications used by various state agencies. Participate in configuration management and release management tasks with database administrators and application developers.

 Student Assistanto Extensive knowledge, skills and abilities with MS Office programs such as Word, Excel and Access.o Responsible for a full range of office support, assisting in the MiBid auctions, store operations, live auctions, Federal Surplus data entry and tracking as well as warehouse and office assignments under the supervisor and staff. o Ability to communicate well and effectively deal with the general public, both orally and in writing. o A General knowledge and ability to use office equipment, such as, personal computers, copiers, fax machines.

Managed employees, ordered inventory, hired and recruited employees, preformed exemplary customer service, used Profit and Loss statements to maximize margines.

Studying Information Technology with the goal of achieving an associates degree

• Assisted Analysts in registering contractors in the JCP to obtain access to unclassified technical data disclosing militarily critical technology with military or space application that is under the control of the US DoD.• Supported Analysts with regard to achieving optimum effective utilization of standardized data processing systems and programso Made recommendations to areas for the systems and programs to increase the overall effectiveness of the operation.• Participated in the accomplishment of projects in the systems area that involved problem analysis in improving as it relates to the life cycle of management data systems.• Worked in the Defense Logistics Agency; contacted clients via e-mail and phone calls requesting information for processing applications for Government certification for business opportunities.o Took and passed all mandatory training to work for the DLA. Required to perform in a safe and secure workplace. • Worked the Joint Certification Program (JCP) toll free line. Professionally answered requests and serviced the customers in a timely manner.o Processed requests in a heightened priority o Expedited applications per-request• Processed ticket requests for customers on a daily basis regarding the processing of their company’s DD Form 2345’s.o DD Form 2345 is an application processed by the JCP to register contractors to do business with the United States and Canadian Government.o Maintained high level of Data Integrity in cases of expedited applications • Processed hundreds of DD Form 2345’s for Firms requesting unclassified access. o Requested documentationo Proper telephone numberso Proper obligatorso Researched location, and relevant business activity• Edited the Joint Certification Program Pamphlet; fixed grammar issues, updated information regarding DoD Instructions.o Updated the JCP pamphlet to conform to the current installation of DoD Instruction 5230.24.