Alexander Devine Email & Phone Number

Springfield, New Jersey, Us

Wall Township, New Jersey, Us

Currently, spearheading overall solar project scheduling, and maintaining the installation calendar to ensure achieving the monthly and quarterly goals for MD, PA, and DE territories. Attending customer issues by reviewing service cases and analyzing the customer's system and utility bills Building capacity of team members by training new hires for the project concierge role.Realizing high standards of customer service by addressing customer concerns about their solar projectWorking with the sales team to assist with any stalled accounts.Attending weekly operations meetings, discussing future installation projections and how to meet those goals by working closely with the Operations Manager, Operations Director, and Regional Vice President.

Wall Township, New Jersey, Us

Oversaw the distribution of sales, provided the Concierge service to high-profile clients, and mitigated any escalations for all clients as they arise. Drove significant efforts in de-escalating customers and facilitated excellent customer service.Addressed issues that arise with any residential customers’ window treatment jobs and delegated what is possible back to the original Project Concierge.Created efficiency in de-escalating issues by maintaining seamless coordination with the install and sales teams.Generated sales projects from the previous day in Salesforce.Capitalized upon opportunities and mitigating problems through processing change orders and ordering products.Made a vital contribution in coordinating warranty, repairs, and remakes.Built a culture of communication as well as increased employee engagement by organizing weekly team meetings.Improved overall performance through training, mentoring and motivating new hires.Attained a high standard of customer satisfaction by creating call scripts and procedure guides.

Wall Township, New Jersey, Us

Drove significant efforts in de-escalating customers and facilitated excellent customer service.Addressed issues that arise with any residential customers’ window treatment jobs and delegated what is possible back to the original Project Concierge.Created efficiency in de-escalating issues by maintaining seamless coordination with the install and sales teams.Generated sales projects from the previous day in Salesforce.Capitalized upon opportunities and mitigating problems through processing change orders and ordering products.Made a vital contribution in coordinating warranty, repairs, and remakes.

Diemen, Noord-Holland, Nl

In a Non-Fraud Claims role, received calls from customers who wish to file new claims, made additions to or followed up on existing claims or appeal denied claims, and will resolve claims within the bank's policies and procedures.Initiated claims using multiple systems and tools; debited or credited customer's accounts as appropriate; updated customer regarding pending claims; researched and resolved other general customer account inquiries as appropriate.

Worked with clients who have complaints, orders, or require information about products/services purchased from the organization. Provided solutions that fit those individualized situations and prioritized the customers' needs at each step of the process.Managed large amounts of incoming phone calls and generated sales leads to grow the business.Identified and assessed customers’ needs to achieve satisfaction.Built sustainable relationships and trust with customer accounts through open and interactive communication.Provided accurate, valid, and complete information by using the right methods/tools.Attained personal/customer service team sales targets and call handling quotas.Handled customer complaints, and provided appropriate solutions and alternatives within the time limits.Maintained as well as updated records of customer interactions, processed customer accounts, and filed documents.

In a dual role, as an Installation Technician and Programmer, played a prominent role in designing and testing computer structures. Troubleshoot system errors and write computer instructions as well as maintain operating systems.Installed, repaired, upgraded, and maintained computer hardware and electrical equipment for our customers. Visited customer homes or places of business; installed electronic equipment, troubleshot problems with existing equipment, tested connections, provided user instructions to customers, and cleaned up after the job is complete.Eliminated risks by troubleshooting problems with existing equipment.Reduced errors through testing old and new installation connections.Provided customers with verbal and written operating instructions for new equipment.

Responded to customer inquiries regarding service issues, product troubleshooting, service questions, sales prices, and general client concerns.Increased customer satisfaction by maintaining customer engagement standards, exceeding sales goals, assisting in ideas for team meetings, and adding to round table discussions with the sales department.Enhanced profitability by opening new customer accounts and recording confidential account information accurately, including address and contact information.Renewed or upgraded customer accounts as needed by following up with new customers regularly.Encouraged customers to leave feedback on the interaction on behalf of the customer service and sales team.

High School Diploma, Culinary Arts/Chef Training

High School Diploma