Alexander Dong Email & Phone Number
@smartasset.com
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Who is Alexander Dong? Overview
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Alexander Dong is listed as Senior CX Associate at Revival, a company with 59 employees, based in Brooklyn, New York, United States. AeroLeads shows a work email signal at smartasset.com and a matched LinkedIn profile for Alexander Dong.
Alexander Dong previously worked as Senior Customer Experience Specialist at Smartasset and Customer Experience Specialist at Smartasset. Alexander Dong holds Bachelor’S Degree, Business Administration, Management And Operations from City University Of New York-Brooklyn College.
Email format at Revival
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AeroLeads found 1 current-domain work email signal for Alexander Dong. Compare company email patterns before reaching out.
About Alexander Dong
Self Starter with extensive experience in supply chain, e-commerce and financial startup industry focusing on operations, customer support and sales. Tech-savvy, data driven, problem solver and passionate customer advocate.
Listed skills include Film, Film Production, Independent Film, Feature Films, and 44 others.
Alexander Dong's current company
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Alexander Dong work experience
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Senior Customer Experience Specialist
- Active outreach to customer issues relating to user error or changing interest in financial plans
- Exceeded quantitative metrics by at least 30% each month for customer retention
- Documentation of customer interaction to improve future opportunities and policies
- Maintained customer information accuracy in Sparrow CRM while communicating with customers across SMS, phone, email and social media
- Managing weekly ad-hoc campaigns to increase brand awareness and adoption rate
Customer Experience Specialist
Operations Analyst - Purchasing Department
- Identified opportunities to continuously negotiate prices with suppliers to cut cost by $3M YTD
- Analyzed historical and current sales data to forecast future inventory needs and recommendations
- Oversaw 3PL, order management and internal ERP system to report on vendor performance,3-way match accuracy and working order (PO) status to reduce turn time
- Development of new business strategies and opportunities with suppliers and marketplaces
- Generating PO, RFI, RFQ, RFB to suppliers to inquire items and cost before each buying cycle begins
- Served as a liaison between 3 departments to increase product flow and interest by 20%
Customer Experience Team Lead
- Developed training and scalable implementation process to pair customers and their companions with trainers based on behavior
- Managed an average of 40 customer phone and email inquiries daily to ensure customer satisfaction rate of over 96%
- Documentation of all customer feedback to identify key trends and improvements required to resolve service deficiencies
- Continuously implemented process and policy improvements based on customer needs
- Managed a team of 5 employees to ensure best practices were used to provide each customer and their companion a great level of service
Colleagues at Revival
Other employees you can reach at revivalrugs.com. View company contacts for 59 employees →
Ryan Manolis
Colleague at RevivalPortland, Oregon, United States, United States
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PV
Priya Varaprath
Colleague at RevivalBrooklyn, New York, United States, United States
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ML
Mari L.
Colleague at RevivalSan Francisco Bay Area, United States
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SF
Sally Fowler
Colleague at RevivalDetroit Metropolitan Area, United States
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RS
Rita S.
Colleague at RevivalMilwaukee, Wisconsin, United States, United States
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AF
Avalon Fernandez
Colleague at RevivalLos Angeles, California, United States, United States
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BE
Belgin Erdoğan
Colleague at RevivalIstanbul, Istanbul, Türkiye, Turkey
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SK
Samet Karamer
Colleague at RevivalIstanbul, Türkiye, Turkey
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BB
Burcu Başkan
Colleague at RevivalIstanbul, Istanbul, Türkiye, Turkey
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SW
Sophie Wyld
Colleague at RevivalAnstey, England, United Kingdom, United Kingdom
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Alexander Dong education
Bachelor’S Degree, Business Administration, Management And Operations
Frontend Coding
Frequently asked questions about Alexander Dong
Quick answers generated from the profile data available on this page.
What company does Alexander Dong work for?
Alexander Dong works for Revival.
What is Alexander Dong's role at Revival?
Alexander Dong is listed as Senior CX Associate at Revival.
What is Alexander Dong's email address?
AeroLeads has found 1 work email signal at @smartasset.com for Alexander Dong at Revival.
Where is Alexander Dong based?
Alexander Dong is based in Brooklyn, New York, United States while working with Revival.
What companies has Alexander Dong worked for?
Alexander Dong has worked for Revival, Smartasset, Axon Us Corporation, and Pooch Pals Llc.
Who are Alexander Dong's colleagues at Revival?
Alexander Dong's colleagues at Revival include Ryan Manolis, Priya Varaprath, Mari L., Sally Fowler, and Rita S..
How can I contact Alexander Dong?
You can use AeroLeads to view verified contact signals for Alexander Dong at Revival, including work email, phone, and LinkedIn data when available.
What schools did Alexander Dong attend?
Alexander Dong holds Bachelor’S Degree, Business Administration, Management And Operations from City University Of New York-Brooklyn College.
What skills is Alexander Dong known for?
Alexander Dong is listed with skills including Film, Film Production, Independent Film, Feature Films, Entertainment, Short Films, Editing, and Pre Production.
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