Alexander Dong

Alexander Dong Email and Phone Number

Senior CX at Revival @ Revival
oakland, california, united states
Alexander Dong's Location
Brooklyn, New York, United States, United States
Alexander Dong's Contact Details

Alexander Dong work email

Alexander Dong personal email

About Alexander Dong

Self Starter with extensive experience in supply chain, e-commerce and financial startup industry focusing on operations, customer support and sales. Tech-savvy, data driven, problem solver and passionate customer advocate.

Alexander Dong's Current Company Details
Revival

Revival

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Senior CX at Revival
oakland, california, united states
Website:
revivalrugs.com
Employees:
59
Alexander Dong Work Experience Details
  • Revival
    Senior Cx Associate
    Revival May 2022 - Present
    United States
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  • Smartasset
    Senior Customer Experience Specialist
    Smartasset Jan 2021 - May 2022
    New York, New York, United States
    • Active outreach to customer issues relating to user error or changing interest in financial plans• Exceeded quantitative metrics by at least 30% each month for customer retention• Documentation of customer interaction to improve future opportunities and policies• Maintained customer information accuracy in Sparrow CRM while communicating with customers across SMS, phone, email and social media• Managing weekly ad-hoc campaigns to increase brand awareness and adoption rate
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  • Smartasset
    Customer Experience Specialist
    Smartasset May 2019 - Jan 2021
    Greater New York City Area
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  • Axon Us Corporation
    Operations Analyst - Purchasing Department
    Axon Us Corporation Sep 2015 - May 2019
    Greater New York City Area
    • Identified opportunities to continuously negotiate prices with suppliers to cut cost by $3M YTD• Analyzed historical and current sales data to forecast future inventory needs and recommendations• Oversaw 3PL, order management and internal ERP system to report on vendor performance,3-way match accuracy and working order (PO) status to reduce turn time• Development of new business strategies and opportunities with suppliers and marketplaces• Generating PO, RFI, RFQ, RFB to suppliers to inquire items and cost before each buying cycle begins• Served as a liaison between 3 departments to increase product flow and interest by 20%
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  • Pooch Pals Llc
    Customer Experience Team Lead
    Pooch Pals Llc Feb 2008 - Sep 2015
    Greater New York City Area
    • Developed training and scalable implementation process to pair customers and their companions with trainers based on behavior• Managed an average of 40 customer phone and email inquiries daily to ensure customer satisfaction rate of over 96%• Documentation of all customer feedback to identify key trends and improvements required to resolve service deficiencies• Continuously implemented process and policy improvements based on customer needs• Managed a team of 5 employees to ensure best practices were used to provide each customer and their companion a great level of service
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Alexander Dong Skills

Film Film Production Independent Film Feature Films Entertainment Short Films Editing Pre Production Screenwriting Commercials Drama Acting Video Social Media Microsoft Office Customer Service Comedy Casting Directing Music Videos Producing Business Statistics Marketing Customer Relations Order Fulfillment Video Production Television Management Business Development Inventory Management Logistics Payments Crm Databases Office Administration Shipping And Receiving Pre Purchase Inspections Microsoft Excel Leadership Microsoft Powerpoint Video Editing Sales Social Media Marketing Microsoft Word Salesforce.com Adobe Premiere Pro Shiprush Skuvault Feedvisor

Alexander Dong Education Details

Frequently Asked Questions about Alexander Dong

What company does Alexander Dong work for?

Alexander Dong works for Revival

What is Alexander Dong's role at the current company?

Alexander Dong's current role is Senior CX at Revival.

What is Alexander Dong's email address?

Alexander Dong's email address is vo****@****ail.com

What schools did Alexander Dong attend?

Alexander Dong attended City University Of New York-Brooklyn College, Codeacademy.

What are some of Alexander Dong's interests?

Alexander Dong has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.

What skills is Alexander Dong known for?

Alexander Dong has skills like Film, Film Production, Independent Film, Feature Films, Entertainment, Short Films, Editing, Pre Production, Screenwriting, Commercials, Drama, Acting.

Who are Alexander Dong's colleagues?

Alexander Dong's colleagues are Sabrina Diem Mi Nguyen, Ms, Meng, Sophie Wyld, Kaneez Alexis-Stoker, Aok Kuz, Mark Steinke, Burcu Başkan, Ryan Manolis.

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