Alexander Dong Email & Phone Number

United States

New York, New York, United States

• Active outreach to customer issues relating to user error or changing interest in financial plans
• Exceeded quantitative metrics by at least 30% each month for customer retention
• Documentation of customer interaction to improve future opportunities and policies
• Maintained customer information accuracy in Sparrow CRM while communicating with customers across SMS, phone, email and social media
• Managing weekly ad-hoc campaigns to increase brand awareness and adoption rate

Greater New York City Area

Greater New York City Area

• Identified opportunities to continuously negotiate prices with suppliers to cut cost by $3M YTD
• Analyzed historical and current sales data to forecast future inventory needs and recommendations
• Oversaw 3PL, order management and internal ERP system to report on vendor performance,3-way match accuracy and working order (PO) status to reduce turn time
• Development of new business strategies and opportunities with suppliers and marketplaces
• Generating PO, RFI, RFQ, RFB to suppliers to inquire items and cost before each buying cycle begins
• Served as a liaison between 3 departments to increase product flow and interest by 20%

Greater New York City Area

• Developed training and scalable implementation process to pair customers and their companions with trainers based on behavior
• Managed an average of 40 customer phone and email inquiries daily to ensure customer satisfaction rate of over 96%
• Documentation of all customer feedback to identify key trends and improvements required to resolve service deficiencies
• Continuously implemented process and policy improvements based on customer needs
• Managed a team of 5 employees to ensure best practices were used to provide each customer and their companion a great level of service

Bachelor’S Degree, Business Administration, Management And Operations

Frontend Coding