Alexander Duplock Email and Phone Number
farnham, surrey, united kingdom
Alexander Duplock's Location
Farnham, England, United Kingdom, United Kingdom
Alexander Duplock's Contact Details
Alexander Duplock work email
- Valid
Alexander Duplock personal email
n/a
Alexander Duplock phone numbers
About Alexander Duplock
I am a driven individual with nearly seven years experience in various and progressing roles within the IT industry along with previous experience in retail management. I have a wide range of IT skills including but not limited to Microsoft Server, Office 365, Firewalls, complex network setups and OpenVPN.
Alexander Duplock's Current Company Details
Net Technical Solutions
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Senior Network Field Engineer at Net Technical Solutions
farnham, surrey, united kingdom
- Website:
- ntsols.com
- Employees:
- 35
Alexander Duplock Work Experience Details
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Senior Network Field EngineerNet Technical Solutions Dec 2022 - PresentFarnham, England, United KingdomPromoted to Senior Network Field Engineer. Responsibilities include-Deployment and configuration of Microsoft servers including Microsoft Server 2022, Microsoft Hyper-V, Migration of various services including DHCP, Active Directory, File Server, Print Server etc. -Deployment and configuration of both Zyxel and Fortinet firewalls-Configuration of networks including Netgear, UniFi, HP Aruba and Cisco Switches along with VLAN,s 7-Resolving serious network issues such as site down, VLAN issues, ISP issues, phone systems etc-Onboarding of new clients to fit within Net Technical systems-Deployment and configuration of OpenVPN, Zyxel Secuextender and Forticlient-Documentation of sites and network layouts-Being a point of information for other Network Engineers & support staff
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Network Field EngineerNet Technical Solutions Nov 2019 - Dec 2022Farnham-Employed as a field network engineer responsible for visiting various client sites-Provide a professional and friendly experience to clients as the physical face of net tech-Carry out scheduled service visits to help maintain and improve client infrastructure-Installation and configuration of equiptment to various client sites ranging from printers, desktops and laptops to servers, firewalls and switches-Investigation and resolution of any issues client may be having on site-Escalate and utilise the support of in house net tech support team to help resolve issues
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First Line SupportEnsono Apr 2019 - Nov 2019Staines-Investigation and resolution of tickets using provided documentation and own knowledge where applicable adhering to set service level agreements-Providing support via email and via phone call-Managing own ticket queue adhering to set service level agreements and prioritising higher priority tickets where required-Ensuring effective client communication takes place during progression of tickets-Managing long term fix problem tickets to minimise tickets being logged for recurring issues -Adhering to ITIL processes at all times-Creating and updating technical knowledge articles on the shared company knowledge database-Expanding own knowledge through online training portal and through other teams -
Service Desk SpecialistEnsono May 2018 - Apr 2019Staines-Responding to client issues received via telephone, client portal or email-Respond to incident alerts, making sure that they are progressed effectively within defined service levels and call management guidelines -Manage time effectively to ensure highest level of quality for clients and service level agreements are met-Investigation and resolution of tickets using provided documentation and own knowledge where applicable-Escalation of tickets to relevant teams adhering to the provided service level agreements for each type of ticket-Supporting the 1st line team where possible to include breaching tickets and priority 1 tickets where knowledge allows-Increasing knowledge on lacking areas where required with support from relevant teams and training documentation
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It Support SpecialistEnsono May 2016 - May 2018Staines-Maintenance of both exchange and active directory servers-Maintaining key servers used for the day to day running of the business and troubleshooting and fixing issues on them when needed-On boarding of new starters including provisioning user accounts and email and equipment-Managing the support ticketing queue.-Providing associates with a go to point for any queries in regards to issues they may be having, permissions, general enquiries etc.-Use of System Centre Configuration Manager to deploy operating systems as well as updates and additional software packages
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Leadership TeamDixons Carphone Mar 2015 - May 2016Camberley-Moved to position due to store merger of previous store-Managed weekly deliveries and stock to ensure an accurate stock file and minimize stock loss and shrinkage. -Generated repeat business through exceptional customer service.-Performed well under pressure and ensured all targets are met in line with set KPI,s-Running of the store in managers absence-Dealing with customer complaints in a quick and efficient manner to make sure the customer leaves happy.-Consistent 100% satisfaction scores in exit surveys-Running of the Knowhow support bar to support customers with setup queries, hardware and software issues and repairs
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Assistant ManagerDixons Carphone Jun 2014 - Mar 2015Farnborough-Achieved exceptional customer service scores through exceptional training of colleagues within the store.-Oversaw running of the knowhow technician bar to ensure consistent customer service levels and timelines were alwaysmet for work carried out for customers-Oversaw and supported B2B center to help grow customer base and support existing customer base.-Performed monthly colleague reviews and helped develop colleagues through shop floor coaching and training plans/workshops.-Achieved full NVQ level 3 in retail management
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Team LeaderDixons Retail Nov 2013 - Jun 2014Farnborough-Moved to a larger, busier store to further career and gain further experience-Sales team leader role, specifically accountable for the stores performance. This included hitting various solution and sales targets-Coaching of colleagues to help improve the customer experience where possible-Responsible for employee reviews every month-Directly responsible for shop floor standards and promotional implementations
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Assistant Manager / People Team LeaderDixons Retail Mar 2011 - Nov 2013Camberley-Promoted to this role from full time sales colleague. -Second in charge for the store. Run the store in the managers absence taking all managerial responsibilities on board-Helped deliver a consistently high customer survey record.-Planned and oversaw the refit of the store. This was an unofficial refit and involved sourcing all parts and planning the implementation of them. Refit was featured in a region wide email promoting it-Oversaw colleague reviews and coaching to help maintain a good performing store
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Sales AdvisorDixons Retail Nov 2007 - Mar 2011Camberley-Role started at the age of 16 as a part time job as financial support for college-Responsible for delivering own targets as set-Progressed through the training plan to highest level at specialist level 2-Consistent up to date knowledge of products sold in store
Alexander Duplock Skills
Customer Service
Delivering Results
Merchandising
Coaching
Computers
Promotions
Customer Satisfaction
Microsoft Exchange
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Outlook
Microsoft Office
Active Directory
System Center Configuration Manager
Microsoft Servers
Microsoft Windows 10
Microsoft Windows 8.1
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows Xp
Remote Desktop
Remote Troubleshooting
Computer Hardware
Vmware Vsphere
Amazon Web Services
Sap
Netscaler
Solarwinds
Netbackup
Alexander Duplock Education Details
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Farnborough Sixth Form CollegeHistory, Computing, Graphics -
Dixons RetailNvq Level 3
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Tomlinscote School And Sixth Form CollegeGcse Level
Frequently Asked Questions about Alexander Duplock
What company does Alexander Duplock work for?
Alexander Duplock works for Net Technical Solutions
What is Alexander Duplock's role at the current company?
Alexander Duplock's current role is Senior Network Field Engineer at Net Technical Solutions.
What is Alexander Duplock's email address?
Alexander Duplock's email address is al****@****ail.com
What is Alexander Duplock's direct phone number?
Alexander Duplock's direct phone number is +4474955*****
What schools did Alexander Duplock attend?
Alexander Duplock attended Farnborough Sixth Form College, Dixons Retail, Tomlinscote School And Sixth Form College.
What skills is Alexander Duplock known for?
Alexander Duplock has skills like Customer Service, Delivering Results, Merchandising, Coaching, Computers, Promotions, Customer Satisfaction, Microsoft Exchange, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook.
Who are Alexander Duplock's colleagues?
Alexander Duplock's colleagues are Sam Lewis, Trude Dudley, Lindsay Hines-Dedman, Laura Porter, Chris Jevons.
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Alex Duplock
United Kingdom
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