Alexander Duque Email & Phone Number

Tilburg, NB, NL

Son En Breugel, North Brabant, Netherlands

Highly motivated and dedicated professional experienced in coordinating between departments and proposing process improvements. Notably, I have served as the main contact point during the roll-out of a new application, where I played a crucial role in training, leading the testing phase, dealing with issues regards new system, and updating work.

Sydney, New South Wales, Australia

• Key achievements:
• Evaluating and creating new business processes, more specifically in receiving in- and outgoing equipment to enhance stock management.
• Assessment of alternative sustainable supplies and the implementation of fire retard materials.Key achievements:
• Team lead and first-line responder on job sites, managing sites with up to 5 direct line reports.
• Optimizing and creating new business processes, more specifically in receiving in- and outgoing equipment to enhance stock management.
• Assessment of alternative sustainable supplies and the implementation of fire retard materials. Roles and responsibilities:

Tilburg, North Brabant, Netherlands

• Key achievements:
• Rebuilding client relationships and gaining trust.
• Reducing discrepancies in the stock.
• Revising business operations and enhance processes to optimise collaboration between the client, office, and warehouse.Roles and responsibilities:
• Being the primary business contact for clients striving for customer satisfaction anticipating client needs.
• Providing superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.

United States

I decided to step back and get some space to develop me personally and take a break from the study/work field for a little while. During this period, I visited my family, re-charged my energy and now I am back and excited to start my new challenge.

Sydney, New South Wales, Australia

• TFP Scaffold PTY LTD (January 2018 - June 2019 & January 2020 - March 2021)Self employed whilst completed my Advanced Diploma in Program Management. Current responsibilities including (but not limited to):
• Run payroll for subcontractors
• Invoicing to client
• Assisting project manager
• Risk management including RAMS creation
• Safety meetings, overview and management

Sydney, New South Wales, Australia

• Part time employed whilst completing my Certificate III in Leadership & Management. Current responsibilities including (but not limited to):
• Checking the orders for delivering
• Receiving the boxes for storage
• Getting the orders ready for destruction or transfer

Colombia

• Full time employment responsible for compliance in one of the major global banks. Responsibilities included (but weren't limited to):
• Supervising and authorising payment operations
• Dealing with customer queries and complaints
• Complying with global banking processes: Knowing Your Client (KYC), Customer Due Diligence (CDD), Anti Money Laundry (AML)
• In charge or internal auditing process in line with the global regulations for KYC, CDD and AML
• Managing and following up on progress made regarding above mentioned processes

Bogotá D.C., Colombia

• Full time employment responsible for banking processes in a national bank. Responsibilities included (but weren't limited to):
• Monitoring payment operations made by Banco de Bogota customers
• Complying with global baking processes: Knowing Your Client (KYC), Customer Due Diligence (CDD), Anti Money Laundry (AML)
• Supervising and authorising payment operations
• Deliver reports and presentations to line manager
• Appointed to complete workplace inspections including but not limited to: stock control, document control and archiving.

Advance Diploma Of Program Management, Program Management

Project Management, Business/Commerce, General

Leadership And Management, Banking And Financial Services

English Level B2

English Level B2

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Certificate In Project Management, Project Management