I work on the development of a customer personal area for a mortgage borrower online and improve the customer journey. Interacted with two development teams (web and app).

Responsible for the car insurance (OSAGO) product on the website and in the app.Hypothesis testing, quantitative and qualitative research, highlighteddevelopment team. Designing a new product (agregator) for pivot.

Acted as a product owner, conducted product expertise of tasks and projects, specified requirements, prioritized, and described tasks, managed backlog, organized planning of sprints, demos, retrospectives, etc. During this employment period, I made 5 successful redesigns of the product sections of the website banki.ru ("Deposits", "Loans", "Bank cards", "Microloans", etc.) and 10 other large projects. Our team achieved growth in lead generation, and usability – all this within the website sections we were responsible for.Organized a successful transition of banki.ru sections on mobile versions in a short time. Increased the mobile traffic, positions in mobile search results and lead generation from smartphonesPersonally supervised essential and complex projects for the company. Revised and rebuilt the project management system (increasing transparency for all participants, developing standards, etc.). Implemented a system of evaluating and prioritizing tasks for development, the practice of holding product committee meetings, and the basics of Lean Product Management.

Project management: website redesign, CRM development in the website admin area, creating a new billing system etc. Working on website functionality (from collecting requirements from business customers to transferring ready-made visions and prototypes to development). Cooperation with a remote web development team. Development and administration of moderation and technical supportOrganized the creation and implementation of over 100 significant improvements. Implemented ideas from scratch. Developed and improved moderation and technical support. Created a scoring system. As a result, the quality of moderation has improved by 70%, and the speed of work has increased by 50%. Successfully implemented a project to develop and implement a new billing system.