Alexander Eisemann Email & Phone Number

United States

• Answered employee questions regarding our policies and procedures by providing floor support though Microsoft Teams.
• Trained employees on how to improve their performance metrics and how to maintain a better call flow.
• Handled escalated calls for customers who are asking to speak to a supervisor.
• Implemented the best practices to minimize PUCT violations and improve customer satisfaction.
• Monitored the call queue using the Five-9 Dashboard to ensure timely responses and KPI’s.
• Trained employees on how to do transfer of service, payment extensions, deferred payment plans, and how ERCOT works.

United States

• Handled over 50 daily inbound calls from customers seeking to renew, cancel, or establish a new energy or natural gas account.
• Provided quality assurance for vendor/customer interaction.
• Set up payment extensions, deferred payment plans, and level payment plans for customers who are struggling to pay their electric bill.
• Reduced customer attrition and churn by informing customers of the benefits and promotions attached to our electric plans.
• Acknowledged by management for staying consistent with my call flows and positive tone over the phone.
• Received awards for having the most outbound “return mail” calls, top customer satisfaction, and excellent sales performance.

6201 Bonhomme

• Reactive Inbound
• Assisted 30+ Reliant Energy customers daily by transferring their current electricity plan to a new location.
• Created new electric accounts for customers in the Texas area.Business Retention
• Retained over 150 commercial accounts for existing Reliant Energy customers throughout the Texas area per week.
• Processed large renewal orders by enrolling multiple ESID’s for commercial properties.Residential Retention
• Renewed residential contracts for existing Reliant Energy customers through inbound and outbound calls.

4669 Southwest Freeway

• Claims
• Assisted clients and contractors with any issues regarding claims checks.
• Handled process of sending corrected claims checks to the insured.
• Named the primary point of contact for all claims-related inquiries that resulted from massive flooding in the Greater Houston Area. This allowed claims adjusters to focus their attention on serving the affected.
• Redirected incoming calls to their closest agent by researching client’s geographic region and finding their representative.Accounts Receivable
• Processed all incoming payments and organized/prepared checks for the daily deposit.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Beta Theta Pi

High School Diploma