Alexander Ender Email & Phone Number

Petoskey, Mi, Us

Supported multiple offices and Data Centers across North America.• Maintained software for a Fortune 500 company ensuring uptime requirements were met.• Managed systems, endpoints, development projects, software and inventory tracking and procurement. • Successfully moved a customer’s entire network to a remote datacenter.• Designed database to establish a new cluster across multiple Datacenters, meeting all budgetary, time and performance requirements.• SME on project to… Show more Supported multiple offices and Data Centers across North America.• Maintained software for a Fortune 500 company ensuring uptime requirements were met.• Managed systems, endpoints, development projects, software and inventory tracking and procurement. • Successfully moved a customer’s entire network to a remote datacenter.• Designed database to establish a new cluster across multiple Datacenters, meeting all budgetary, time and performance requirements.• SME on project to design, quote, purchase, assemble, configure, test and deploy a multi-display array and curved projection solution.• Managed project to program and implement a series of Arduino microcontrollers and sensors.• Supported a client by researching and analyzing given data and produced software to restructure files in seconds rather than weeks. • Managed multiple vendors and contractors on concurrent projects.• Improved company processes by creating PowerApp automation flows to alleviate clerical work and increase productivity.• Maintained and updated security measures to protect both internal network and client data. Show less

Managed Helpdesk and supported Systems at MSP with over two dozen medium sized customers under my direct supervision.• Planned and managed deployment of Chromebooks for a 1-to-1 program at local high school.• Implemented remote software management for MacBooks to reduce total tickets from 5 a week to less than 1 a month.• Promptly analyzed and resolved Windows server backup and software errors to keep businesses operating.• Identified, created and instructed others on solutions… Show more Managed Helpdesk and supported Systems at MSP with over two dozen medium sized customers under my direct supervision.• Planned and managed deployment of Chromebooks for a 1-to-1 program at local high school.• Implemented remote software management for MacBooks to reduce total tickets from 5 a week to less than 1 a month.• Promptly analyzed and resolved Windows server backup and software errors to keep businesses operating.• Identified, created and instructed others on solutions to solve both hardware and software malfunctions.• Setup Wireless LAN Controllers (WLC) and Wireless Access Points (WAPs)• Managed AD services to include GPOs, Security groups, and replication.• Setup and maintained infrastructure for FTP and File Servers.• Managed VoIP and conference systems. Show less

Provided support to multiple companies’ networks, systems and users. • Met SLA while supporting numerous customer networks and systems.• Maintained positive customer relationships with excellent customer service skills.• Organized workflow to include both Managed Service requirements and Sales Responsibilities.• Installed and Tested Cat5e drops in both new and old construction.• Managed AD, security groups, GPOs, emails, new user creation, licensing and terminated… Show more Provided support to multiple companies’ networks, systems and users. • Met SLA while supporting numerous customer networks and systems.• Maintained positive customer relationships with excellent customer service skills.• Organized workflow to include both Managed Service requirements and Sales Responsibilities.• Installed and Tested Cat5e drops in both new and old construction.• Managed AD, security groups, GPOs, emails, new user creation, licensing and terminated users.• Standardize documentation for local helpdesk • Performed system and server backups and recovery Show less

Help Desk in support of 100+ users, assisted Senior IT with work and projects. • Assisted senior engineer in upgrading and maintain a grading database for local school. • Established client relationships while providing support and meeting SLA.• Managed ticketing system and effectively closed helpdesk tickets.• Perform system, server and helpdesk audits• Supported Printers