▪ Oversaw 4 teams within a major telecommunications company, comprised of ~50 team members total within the corporate real estate, workplace experience, HR analytics and data archival spaces▪ Worked on financial spreadsheets for engagement manager, providing detailed information to clients via Excel using lookups and pivot tables to give per-resource and per-team costs over various periods of time▪ Conducted standard sprint ceremonies including daily stand-up, sprint retrospectives for continuous improvement, and backlog grooming to ensure a steady stream of work was prepared▪ Prepared detailed capacity plans to understand the breakdown of work for each team member, providing insights to the product owner and other leads to enable proper allocation of tasks based on an individual's available bandwidth▪ Constantly worked with engagement manager and client leads in order to identify and implement methods of process enhancement

▪ Worked in a team of change agents within a major telecommunications company; provided support for various workstreams of a data migration program, facilitating office hours and communications to business customers▪ Monitored customer defect reporting, connecting the business with appropriate workstreams and providing updates when necessary▪ Wrote and reviewed multiple program-wide communications with an audience of 2000+, including those sent by the program’s directors and VP▪ Managed the curation and handover of the program’s community portal to the BAU technical team

▪ Managed a workstream of an organization-wide data migration for a major telecommunications company, dealing in legal/HR/usage data with a team of ~15 onshore and offshore resources▪ Worked with senior engineers any analysts to create and maintain a coherent timeline for business visibility▪ Used the Microsoft Office Suite (e.g. Word, Excel, PowerPoint, SharePoint) to organize insights from teams▪ Collaborated with cross-functional team leads and PMO to ensure compliance for trackers and keepconsistent documentation of defects during user acceptance testing and cutover period▪ Extensively interfaced with senior managers and directors to give key updates when necessary▪ Successfully managed a major data migration to a new platform to closure

▪ Managed a team within the HR Analytics space of a major telecommunications company, working on three separate data migration projects with a team consisting of 5-10 resources both onshore and offshore▪ Managed the JIRA boards for two teams, ensuring that JQL queries allowed proper visibility of work▪ Utilized JIRA gadgets in order to create dashboards that displayed key client KPIs▪ Facilitated the knowledge-sharing process between technical SMEs and multiple client business teams, creating spaces that promoted transparency to stakeholders and led to the removal of key blockers▪ Owned the financial allocation process by working with client managers on a monthly basis to review their resources and properly assign them to the required teams▪ Led process improvement on communications between application support teams and business users▪ Helped prepare the teams for an Agile transformation related to a major internal organization shift

▪ Managed two teams of 5-16 onshore/offshore resources, working on a data merger project within the corporate real estate space of a major telecommunications company▪ Facilitated the grooming and refinement of both the product and sprint backlogs, creating capacity plans to ensure the team was working within its available bandwidth▪ Oversaw the review of 72 Confluence pages of project transition documentation, managing team personnel for all knowledge transfer activities▪ Implemented Agile strategies to streamline processes, meet key milestones, and achieve objectives

▪ Worked collaboratively with cross-functional team members to achieve organizational goals▪ Communicated effectively with diverse customers and promoted overall client satisfaction▪ Trained and mentored new associates on software systems, products, and company policies▪ Kept accurate records and collected and analyzed daily, weekly, and monthly sales data▪ Met customer needs and monitored and controlled inventory utilizing internal tracking systems

▪ Taught 5+ martial arts classes per week, averaging 10-30 students ranging from children to adults ▪ Led teams of up to 3 other instructors, created lesson plans, and advised on teaching methods▪ Sat on multiple black belt panels and collaborated with other professionals to test students