Alexander Francis work email
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Alexander Francis personal email
A professional with vast experience of techno commercial role in telecommunications domain. •Configured, monitored and troubleshooting of VoIP, TDM and IMS networks.•Remote network management and systems monitoring tools.•Providing 1st and 2nd level technical support to customer and peer end service providers either by telephone, email.•Knowledge of SIP, ISUP, H323 & IMS Call flows and excellent troubleshooting capabilities.•Experience in supporting voice solutions to the Enterprise customers and International long distance voice services across various service operators across globe.•Coordinated with customer, vendor and business management for the maintenance and operations of services provided by the ISP.•Tracked project progress delivery ensuring quality practices are meeting approved management plan.•Worked closely with various teams to deliver defined service outcomes.•Kept project business case in focus while managing progress and performed quality assurance to ensure defined procedures and practices are being followed.•Managed daily operation activities focusing on network performance monitoring, detection and resolution of issues following agreed SLA requirements.•Ensured daily network availability and resolution of on-site technical issues.•Provide support to the Unified Communications Enterprise solution in call routing, performance analysis and on hardware & software equipment faults.•Processed network alarms and KPI reports in accordance with organization procedures and guidelines.•Provide regular review, analysis and reporting of provisioned capacity, Planned upgrade activity and augmentations. •Ensured 24/7 NOC operation in accordance with Service Level Agreement (SLA).•Followed network failure root causes and network resolution of escalated problems with Vendor TAC support team.•Worked as SPOC, L2 and TAC support for various service operations over these years.•Generated/Tracked/Closed planned event and Maintain Knowledge base to facilitate prompt resolution of incidents in the ticketing systems.
Comtech Solacom Call Handling Solutions
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Support EngineerComtech Solacom Call Handling Solutions Jun 2017 - PresentMelbourne, Victoria, AustraliaSupport Engineer for Telstra 000 emergency services
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ManagerJio Jul 2015 - Sep 2016Mumbai Area, India• Test and maintain IP Multimedia Subsystem (IMS) solution provided by Nokia.• Troubleshoot Volte registration, ONnet and OFFnet SMS/call faults and take appropriate action to resolve.• Carry out daily O&M tasks and raise service requests with the vendors in case of any system failure and implement the fixes as suggested by the vendor support team.• Coordinate with Circle team and internal NOC teams for service testing, troubleshooting and new feature testing for IMS elements.• Participate and contribute in day to day operations for a large sized pan India IMS deployment.• Analyze and troubleshoot faults raised by JIO Subscribers and close trouble tickets with proper root cause analysis.• Capture call logs on tektronix utility and analyse the trace using wireshark application to identify the cause of call failure.• Participate on conference call, coordinating with Vendor and interoperation team for network restoration on outages.• Coordinate with IMS Multi-Vendor and implement regular Software/patch upgrades and configuration changes.• Support IMS ATP test cases scenarios in co-ordination with NPE, Quality Assurance & Vendors.• Provide/mentor internal teams for knowledge sharing, feature testing and inter-operation of IMS nodes. -
Senior EngineerEricsson Dec 2014 - Apr 2015Mumbai Area, IndiaCLIENT : RELIANCE COMMUNICATIONS LTD • Ensure proper work flow within the team and managing 24*7 shift schedule for the team mates to keep the flow of work.• SPOC for Second level of escalation and take appropriate action to maintain the services without violating the service level assurance.• Coordinate with business team and inter operations team for commercial reasons interrupting the services and to take actions/advise based on the faults to keep the services functioning. • Counsel team mates with pertinent details helping them to gain knowledge and work independently under heavy workloads and to remain on call after business hours to support emergency outages affecting the services.• Communicate with customers and assure them the services will be resumed as soon as possible or maintain the SLA’s in case of any outages within or outside the national network connectivity and to ensure the service back up by taking customer confirmation through call or mail.• Prepare and maintain service performance records, identify key areas that need improvement and take corrective action.• Configure new carriers which include routing management, isup trunk creation, sip trunk creation on NGN using Plexview EMS and TL1 login.• Provide technical support to escalated complaints related to NRI customers using prepaid/postpaid global card and PPU customers who are using IPCC link as well as RCOM PRI link for dialing outbound/inbound process.• Manage routing at Alcatel-Lucent NGN platform for inbound/outbound process.• Provide technical support for taking online traces on ILT switches and NGN (ptrace utility) to identify the root cause of the call failures.• Coordinate with global carriers for interconnection and provide technical support for end to end testing.• Coordinate with equipment vendors for TAC support and RMA.• Ensure that critical spares levels were maintained at the POP locations. -
Assistant ManagerAlcatel-Lucent Aug 2013 - Nov 2014Navi MumbaiCLIENT : RELIANCE COMMUNICATIONS LTD • Ensure proper work flow within the team and managing 24*7 shift schedule for the team mates to keep the flow of work.• SPOC for Second level of escalation and take appropriate action to maintain the services without violating the service level assurance.• Coordinate with business team and inter operations team for commercial reasons interrupting the services and to take actions/advise based on the faults to keep the services functioning. • Counsel team mates with pertinent details helping them to gain knowledge and work independently under heavy workloads and to remain on call after business hours to support emergency outages affecting the services.• Communicate with customers and assure them the services will be resumed as soon as possible or maintain the SLA’s in case of any outages within or outside the national network connectivity and to ensure the service back up by taking customer confirmation through call or mail.• Prepare and maintain service performance records, identify key areas that need improvement and take corrective action.• Configure new carriers which include routing management, isup trunk creation, sip trunk creation on NGN using Plexview EMS and TL1 login.• Provide technical support to escalated complaints related to NRI customers using prepaid/postpaid global card and PPU customers who are using IPCC link as well as RCOM PRI link for dialing outbound/inbound process.• Manage routing at Alcatel-Lucent NGN platform for inbound/outbound process.• Provide technical support for taking online traces on ILT switches and NGN (ptrace utility) to identify the root cause of the call failures.• Coordinate with global carriers for interconnection and provide technical support for end to end testing.• Coordinate with equipment vendors for TAC support and RMA.• Ensure that critical spares levels were maintained at the POP locations. -
Voip EngineerMatrix Business Technologies Jun 2012 - Aug 2013Pune Area, India• Maintain and monitor network performances of telecommunications through regular checking of networking software.• Monitor and test A-Z destinations with appropriate route for Parameter like PDD, ASR, ACD, FAS and analyze voice quality and provide escalation support, when required.• Provide technical support to escalated complaints related to toll free customers using global card to connect to different countries.• Troubleshooting and maintain networking equipment by means of Creating Putty Sessions Using command line interface and graphical user interface.• Provide quality support for global providers, analyze the call Logs and Call Details Record to find the fault in A-Z route of different vendors and replace with the best route.• Extract real time traces on NGN to identify the root cause of the call failures for dialing outbound/inbound process.• Coordinate with central office for maintenance activity and troubleshoot network outages.• Perform maintenance of connectivity by proactive monitoring and testing the access of multiple circuit connections for dedicated as well as direct tandem customers.• Update the required modifications in areas of switches, routers and hardware/software changes.• Monitor and troubleshoot Fast Ethernet and Gigabit Ethernet links connected on CISCO and Juniper routers.• Analyze CDR on fraud call alerts and take appropriate action to block fraudulent calls.• Schedule and handle planned activity for device up gradations, replacing faulty cards, migration of circuits.• Deal with peer operators for all type of issues through Mail, phone and Live Chat.• Ensure 24/7 NOC operations in accordance with agreed service level agreement (SLA). -
Noc Engineer : Sbc Support EngineerDu Oct 2011 - Apr 2012Dubai• Provide Vendor Support to DU NOC Engineers for Acme packet SBC.• Monitor and troubleshoot SBC-4500 and 9200.• Troubleshoot VoIP issue by taking IP traces thru Wireshark application.• Performance analysis of SBC card like SPU, NPU, TCU.• Performance analysis of International carrier connected on ACME.• Perform maintenance activity/Support for ACME up gradation and coordination with field Engineers at POP locations.• Perform route cause analysis by the help of different tools such as MRTG graph, Wireshark, EMS application.• Ensure daily tracking for service outages with root cause analysis and resolution. -
Fault Management Engineer For Wireline Operations, International Switching Network Operations CenterReliance Communications Aug 2009 - Sep 2011Navi Mumbai• Proactively monitor alarms on ILT and NGN switches and take appropriate action against network alarms.• Provide technical support to various global operators like AT&T, Telstra, Etisalat and Optus connected at NGN platform which includes IP connectivity and TDM connectivity at NGN.• Provide technical support to escalated complaints related to NRI customers using prepaid/postpaid global card to connect to different countries. • Provide technical support to PPU customers who are using IPCC link and PRI link for dialing outbound/inbound process.• Manage routing on NGN platform for inbound/outbound process.• Provide technical support for taking online traces on ILT switches and NGN (ptrace utility) to identify the root cause of the call failures.• Coordinate with circle teams for troubleshooting of the local MDN Customer complaints
Alexander Francis Skills
Alexander Francis Education Details
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Xavier Institute Of EngineeringElectronics And Telecommunication -
Terna PolytechnicElectronics And Telecommunication
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Adarsha VidhyalayaSsc
Frequently Asked Questions about Alexander Francis
What company does Alexander Francis work for?
Alexander Francis works for Comtech Solacom Call Handling Solutions
What is Alexander Francis's role at the current company?
Alexander Francis's current role is Support Engineer at Comtech Solacom Technologies(Telstra 000).
What is Alexander Francis's email address?
Alexander Francis's email address is lx****@****o.co.in
What schools did Alexander Francis attend?
Alexander Francis attended Xavier Institute Of Engineering, Terna Polytechnic, Adarsha Vidhyalaya.
What skills is Alexander Francis known for?
Alexander Francis has skills like Voip, Ss7, Telecommunications, Ip, Sip, Routing, Troubleshooting, Tdm, Wireless, Switches, Nsn, Management.
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Alexander Francis
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