Alexander Freeman

Alexander Freeman Email and Phone Number

Salesforce Project Manager @ W. W. Norton & Company, Inc.
Alexander Freeman's Location
Pittston, Pennsylvania, United States, United States
Alexander Freeman's Contact Details

Alexander Freeman personal email

n/a

Alexander Freeman phone numbers

About Alexander Freeman

Alexander Freeman is a Salesforce Project Manager at W. W. Norton & Company, Inc.. He possess expertise in troubleshooting, active directory, windows 7, technical support, computer hardware and 8 more skills.

Alexander Freeman's Current Company Details
W. W. Norton & Company, Inc.

W. W. Norton & Company, Inc.

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Salesforce Project Manager
Alexander Freeman Work Experience Details
  • W. W. Norton & Company, Inc.
    Salesforce Project Manager
    W. W. Norton & Company, Inc. Oct 2022 - Present
    New York, Ny, Us
    Track Salesforce tasks and projects, consider priorities, and work with stakeholders to determine work required and end date expectations.Review and document current and new system processes, integration details, and feature component packagesGather, analyze, and define business requirements for developing new features across multiple departments and integrated systemsGather, analyze, and report on feedback from stakeholders throughout the year on a variety of topics such as new features to be developed, customer satisfaction with our team’s support, etc.Assist stakeholders with development and documentation of training materials on new features as requestedHelp to identify and assess third-party solutions for cost effectiveness and compatibility with business needsAcquire and maintain Salesforce-based certifications on relevant features and processesProvide basic technical support to end users for issues or questions regarding the Salesforce platform
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  • W. W. Norton & Company, Inc.
    Salesforce Business Analyst
    W. W. Norton & Company, Inc. Aug 2021 - Sep 2022
    New York, Ny, Us
    - Review and document current and new system processes, integration details, and feature component packages- Gather, analyze, and define business requirements for developing new features across multiple departments and integrated systems- Gather, analyze, and report on feedback from stakeholders throughout the year on a variety of topics such as new features to be developed, customer satisfaction with our team’s support, etc.- Assist stakeholders with development and documentation of training materials on new features as requested- Help to identify and assess third-party solutions for cost effectiveness and compatibility with business needs- Acquire and maintain Salesforce-based certifications on relevant features and processes- Provide basic technical support to end users for issues or questions regarding the Salesforce platform
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  • Intermetro Industries Corporation
    Digital Apps Developer
    Intermetro Industries Corporation Sep 2020 - Aug 2021
    Wilkes-Barre, Pa, Us
    - Primarily working with Quickbase and UI Path robotics. - Develop and maintain reports and low-code applications for Quickbase in a web based environment. - Work with departments to understand their reporting and process needs to identify candidates for web based apps.- Develop low-code automations for departments to reduce repetitive and redundant minor tasks.
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  • Intermetro Industries Corporation
    Help Desk Support
    Intermetro Industries Corporation Feb 2016 - Sep 2020
    Wilkes-Barre, Pa, Us
    - Supervisor responsibilities are in addition to those of a Technical Support Analyst. - Leading expanding coverage, capabilities, and self-service offerings for the IT department. - Oversee part time IT Interns that will assist with the helpdesk, system replacements, and Office 365 rollout. - Involved in 3rd shift computer operations, working with the systems development team on bringing automation to those evening processes.
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  • C3I
    Hardware Depot Manager
    C3I Jul 2015 - Feb 2016
    Noida, Uttar Pradesh, In
    Responsible for overall production depot workflow, quality assurance, meeting depot related service level agreements and managing overall production and operational activities. Leads team to provide overall depot support service to customers. Responsible for daily production rates and quality control. Track and manage all service level agreements. Primary point of contact for Depot related issues on a per account basis. Manages repair process as it relates to in and out of warranty part replacement and all associated tasks as it relates to OEM and 3rd party vendors. Works with the Helpdesk Manager and/or supervisor to ensure all laptop issues are proactively addressed. Works in conjunction and at times independently with client management to resolve client contact escalations and issues. Including but not limited to email, phone and or off site meetings. Responsible for the timely escalation and overall management of technical issues. Manage depot processes including, but not limited to call-logging, order classification, escalations, hardware returns, packing and shipping protocols. Work with depot team to ensure proper version control and configuration management.
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  • C3I
    Sanofi Account Trainer
    C3I Jan 2015 - Jul 2015
    Noida, Uttar Pradesh, In
    Manage all phases of training for projects related to client implementations, including training development, QC compliance criteria development, assessments, training tracking and post training initiatives. Deliver training to current employees and new hires on Client applications and processes, C3i processes, technology, and other content as assigned.
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  • C3I
    Hardware Depot Supervisor
    C3I Feb 2014 - Jan 2015
    Noida, Uttar Pradesh, In
    Duties include technician management for multiple clients, supervisory responsibilities, and day to day repairs. Responsible for updating laptop repair documents, creating guides and procedures for the repair depot, and handling any technical or managerial issues that occur. Duties also include assisting with repairs and order management.
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  • C3I
    Technical Account Supervisor
    C3I Sep 2012 - Feb 2014
    Noida, Uttar Pradesh, In
    Responsible for account management of Horizon Pharmaceuticals and Incyte Pharmaceuticals. Duties include interaction with clients, weekly and monthly report generation on help desk call statistics, handling escalated issues from Level 2 technicians, help desk management, and training. Duties also include on-site support for client projects, client hardware, and technical support.
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  • C3I
    Assistant Technical Account Supervisor
    C3I Aug 2012 - Sep 2012
    Noida, Uttar Pradesh, In
    Responsible for assisting the Technical Account Supervisor of Horizon Pharmaceuticals and Incyte Pharmaceuticals. Duties include weekly and monthly report generation on help desk call statistics, handling escalated issues from Level 2 technicians, help desk management, and training.
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  • C3I
    Helpdesk Technician Level 2
    C3I May 2012 - Aug 2012
    Noida, Uttar Pradesh, In
    Responsible for assisting Level 1 technicians with support for Endo Pharmaceutical representatives, handling escalated and complex issues, and interacting with Home Office. Also provides technical support for Endo pharmaceutical representatives in the field. Duties include troubleshooting laptop software and hardware issues over the phone, ordering equipment and scheduling repairs, and customer service.
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  • C3I
    Helpdesk Technician Level 1
    C3I Dec 2010 - Mar 2012
    Noida, Uttar Pradesh, In
    Responsible for technical support for Bayer pharmaceutical representatives in the field. Duties include troubleshooting laptop software and hardware issues over the phone, ordering equipment and scheduling repairs, and customer service.
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Alexander Freeman Skills

Troubleshooting Active Directory Windows 7 Technical Support Computer Hardware Help Desk Support Microsoft Office Itil Windows Xp Software Documentation Hardware Operating Systems Windows

Alexander Freeman Education Details

  • Luzerne County Community College
    Luzerne County Community College
    Communication And Media Studies
  • Wilkes University
    Wilkes University
  • Penn State University
    Penn State University

Frequently Asked Questions about Alexander Freeman

What company does Alexander Freeman work for?

Alexander Freeman works for W. W. Norton & Company, Inc.

What is Alexander Freeman's role at the current company?

Alexander Freeman's current role is Salesforce Project Manager.

What is Alexander Freeman's email address?

Alexander Freeman's email address is al****@****tro.com

What is Alexander Freeman's direct phone number?

Alexander Freeman's direct phone number is +157089*****

What schools did Alexander Freeman attend?

Alexander Freeman attended Luzerne County Community College, Wilkes University, Penn State University.

What skills is Alexander Freeman known for?

Alexander Freeman has skills like Troubleshooting, Active Directory, Windows 7, Technical Support, Computer Hardware, Help Desk Support, Microsoft Office, Itil, Windows Xp, Software Documentation, Hardware, Operating Systems.

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