Alexander Gajdo Email & Phone Number

Cluj-Napoca, Cluj, Romania

Dedicated Guest Experience Leader starting with great experience from the previous year, implementing all the skills learned since joined the company, while also adding new ones in my range, having positively impacted the experiences of 700+ guests weekly. Successfully introduced 2 customer-centric initiatives that elevated the store's satisfaction rating by 20%. Seeking to utilize my leadership skills and concentrated guest service experience to further enhance and elevate client experiences.Acted as the primary liaison for 500+ guests weekly, ensuring exceptional service and immediate resolution of any concerns.Successfully contributed to a team averaging 7 crew members, resulting in a 15% increase in overall guest feedback positivity.Initiated and implemented 2 key customer service strategies which contributed to a 20% rise in the store's customer satisfaction scores.Analyzed feedback from 700+ customer reviews so far to identify areas of improvement and devise actionable solutions.Consistently met and exceeded service standards, leading to a promotion to Guest Experience Leader within less than a year.Cross-trained in 6 different roles, demonstrating adaptability and commitment to the company's standardsContributed to daily operations, serving an average of 250+ customers, and maintaining a 98% accuracy rate in order processing.Conflict Resolution: Addressed and successfully resolved 95% of guest concerns in real-time, ensuring satisfaction.Awarded ”Employee of the Month” in July 2023. Guest Relations: Established rapport with 100s of guests, ensuring repeat visits and brand loyalty.Leadership: Guided a team of 3 new Guest Experience Leaders and contributed to the whole team of 10 members, instilling a customer-first mindset and strengthening team cohesion.Feedback Analysis: Reviewed and acted upon 700+ pieces of feedback until now, driving constant improvement.

Cluj-Napoca, Cluj, Romania

Detail-oriented and proactive Crew Member with over 1 year of experience at McDonald's, serving an average of 150+ guests daily. Chose this job as it offers a flexible schedule and decent pay in parallel with my BA. Successfully maintained a 97% accuracy rate in order processing and contributed to a 10% increase in overall customer satisfaction scores. Having improved my skills in a challenging environment to further enhance operational efficiency.Efficiently managed the service of 150+ guests daily, ensuring timely and accurate order delivery.Played a key role in a team of 50, consistently maintaining a 99% punctuality record over 1 year.Cross-trained in 5 different stations, from front counter to grill, also with their maintenance and booting-up, along with the upkeeping of the entire establishment, from front door to the back alley, daily keeping it pristine for the guests, showcasing adaptability and commitment.Assisted in reducing guest wait time by 25% through optimized workflows and efficient multitasking.Participated in 20+ hours of professional training, ensuring up-to-date knowledge of McDonald's standards and practices.Contributed ideas leading to a 10% reduction in food waste by suggesting persuasively the right amount of food to be cooked and served to my kitchen colleagues.

Târgu Mureş, Mureş, Romania

Interacting with diverse types of clients to have their Emag order inquiries or solicitations solved, ranging from simple questions about products and solving complex shipping issues with clients and also sometimes b-2-b clients regarding bulk orders, luxurious items and even rare items, having a significant solutioning rate and great customer satisfaction scores from an average of 100 people per day.

Sibiu, Romania

Solve people's device, telecommunication and to an extent customer support needs through the given products and training by the company, while selling various electronic products to a wide range of clients, ranging in the hundreds of total sales, worth tens of thousands of euros.

Offering the required counseling for customers to select the optimum product for the satisfaction of their needs and maintaining the store and its isles and racks. Handled diverse inquires from questions about renowned perfumes to niche aromas and their creation process, concept, designers and notes, simple skincare routines to complex, tailored routines based on each person's complexion, skin type and metabolism and also simple make-up tricks to preparing entire drawers for diverse occasions. Had a variated clientele, from beauty enthusiasts to beauty experts and also with various incomes, with at least 50 people being served adequately per their feedback on a daily basis.

Târgu Mureş, Mureş, Romania

Customer Servicing the necessary products for doing sports in order to improve the quality of the person in cause, of their lives and of those around them and beyond them, selling products for tens of people on a daily basis, and at least providing useful advice, as per customer feedback, to hundreds of customers who checked the store. Also daily shop maintenance and keeping up its presentable appearance.

Bachelor Of Arts - Ba, Chinese Language And Literature With English Language And Literature

Attending The Chinese-English programme of the Faculty of Letters at the ”Babeș-Boylai” University in Cluj-Napoca, studying for my major.

Baccalaureate, Social Sciences Intensive English, 9.46

Activities and Societies: Geography Olympiad, Philosophy Olympiad, Geography County and Psychology Contests, English Public Speaking.

Baccalaureate, Mathematics And Computer Science, 9.11

Activities and Societies: Diverse competitions and projects, from the county english public speaking contests, german translation contest.