Directly responsible for the operation of the Norfolk Southern Conway Terminal, one of the largest Rail Terminals in the country and a critical part of the $50B enterprise. The terminal is invaluable in sustaining the successful movement of vital commodities from the eastern seaboard to the rest of the country. I oversee the movement of millions of dollars of freight and equipment daily. I directly supervise and coordinate a 12-man team, managing over 400 individuals ensuring daily operations and activities are completed in a safe and efficient manner. Continually monitor and manage system wide operation and collaborate with multiple departments to forecast production and create an effective plan to minimize costs, prioritize efficiency, and increase overall production within the terminal, without sacrificing system wide success. Closely monitor the safety of equipment to minimize risk and ensure an incident-free environment. Delegate assignments to team members and maintain high levels of organization to ensure smooth workflow. Provide hands-on training to team members to enhance knowledge and skills. Handle human resources employee issues with tact and diplomacy and maintain a harmonious work environment while fostering an environment of collaboration and inclusivity. Collaborate with cross-functional departments to develop strategies to optimize workflow.  Cultivate positive customer relationships by communicating scheduling matters for products and equipment.  Analyze data to define tactics for optimizing daily operations and on-time performance.

Provided consultation services to organizations to assist in establishing both immediate and long-term business plans, as well as preparing loan applications for business expansion. Coordinated meetings with various stakeholders, including clients, realtors, marketing advisors, suppliers, and retailers. Planned special events within the city and developed strategies for business clients to increase brand awareness and promote business growth. Communicated with vendors, government agencies, and the City Hall to ensure compliance regulations, zoning requirements, and confirm availability. Facilitated communication with Spanish-speaking clients by translating information from English to Spanish and vice versa.▪ Leveraged organizational, logistical, and problem-solving skills to acquire multiple loans for 3 businesses through a minority loan assistance program.▪ Aided in acquiring additional resources and discovering new locations for business expansion. Assisted in securing business licenses, zoning permits, business-specific registrations, and LLC and Inc. statuses.▪ Served as a vital part of planning the first annual Pittsburgh Taco Fest to help local businesses increase sales and revenue and raise awareness within the community.▪ Contributed to the start-up of a small restaurant La Palapa and a successful food truck business, El Rincon Oaxaqueño.▪ Educated clients on valuable business skills to help them succeed and advance.

Supervised a team of 12 and recruited 3 additional delivery drivers. Coordinated and managed all deliveries from suppliers, ensuring a seamless and timely transfer of products to deliver 100% customer satisfaction. Efficiently organized delivery routes for 3000+ households. Collaborated with the marketing team to develop and execute strategies to raise awareness and drive new business growth, growing the client base by several thousand. Played a crucial role in the company’s direct marketing approach, meeting digital requirements for existing clientele.  Worked in this role since the age of 13 and was promoted quickly for exhibiting outstanding performance and leadership skills.

Thermal Acoustical Pest Control (T.A.P.) Insulation is an environmentally-responsible insulation method that offers superior thermal and sound-deadening properties for your attic. This unique and proven method of pest control is a “loose-fill” cellulose installation, meaning it’s installed by being blown into attics on top of existing insulation. It’s made primarily from ground-up newspapers, taking on a cotton-like quality during the process. The newspaper fibers are treated with a specially-formulated borate solution, giving the product pesticide-like qualities.As a TAP_ Technician, I am responsible for the removal of existing insulation and full replacement with TAP insulation. I work directly with customers to insure they are satisfied with the installation. Additionally, I work diligently to perform my duties with efficiency and effectiveness by delivering in a timely manner and, ensuring no product waste.

Jersey Mike’s is a fast-casual restaurant serving authentic fresh sliced/fresh grilled East Coast-style sub sandwiches. With over 1,500 stores open or under development, Jersey Mike’s is one of the fastest growing franchises in the country. Jersey Mike’s mission is to bring its customers the highest quality, freshest sub in the industry while giving back to the communities in which it operates.In addition to managing my shifts and delivering outstanding customer service and support. I was responsible for performing all duties to close out the evenings including closing the store and securing the facility.Additionally:- I demonstrated leadership presence and involvement in shift management- Delivered service excellence- Developed staff and peers- Delivered the highest quality of food in a fast paced environment- I delivered consistent execution of all systems, standards and processes