Alexander Gray Email & Phone Number

London, Gb

Cambridge, England, Gb

I lead two exceptional Customer Success teams at Featurespace, ensuring our partners maximize their investment by providing comprehensive project, commercial, and support management. Our collaboration with world-leading teams delivers the outstanding results our partners expect.Key Achievements:Customer Growth & Retention | Diversification: Pioneered new product adoption strategies, achieving a 25% YoY growth and growing new solutions revenue from 10% to 30% in FY2023.Customer Success Metrics: Increased revenue under management 5X while maintaining 97%+ GRR and 126% NRR. Improved customer satisfaction by 10% YoY, with an NPS score of 65.Recognition: Aite-Novarica recognized us as the best customer experience provider for fraud/AML in 2022.Team Development: Hired, onboarded, and mentored 8 Customer Success Managers & Directors, creating training blueprints that optimized team efficiency and scalability.By implementing account segmentation, customer journey mapping, and data-driven strategies, I’ve driven substantial growth and efficiency, securing our status as trusted partners with 95% of our customers agreeing on our value.

Created a popup chocolate brand, offering the finest Belgian/Columbian handcrafted chocolates for sale over a 3 month period. Developed 3 product ranges, branding, marketing, e-commerce site, and fulfiled orders. Broke even on the project and learned a lot.

London, England, Gb

Responsible for creating and building out the customer success function. Collaborating with C-level executives, senior decision-makers and execution teams to sell and execute new online experiences, for well-known high-street brands.Achieved 110% of sales target with 100% customer retention.

London, Gb

Created targets and KPI’s for Sales/Account team, working closely with senior management to align with company objectives.Onboarded and managed 2 Sale RepresentativesBuilt strong relationships with business owners and executives ensuring product and service alignment. Grew annual sales 5.4X over 4 years learning and implementing world class sales approaches. Working with local and international organizations including: Hellmann, Allen & Overy, Addison Lee and ILG.

London, Gb

Closed £1.2M+ of sales, seeing over 200% revenue growth for the sector. Analysed requirements, developing complex IT and workflow solutions.Built long-term relationships through understanding customer businesses and objectives.Developed, tuned and managed inbound sales process. Managed interns, teaching essential skills and designing 3 month projects with measurable outcomes.Redeveloped company website, employing SEO and PPC techniques to maximise lead generation. Introduced customer journey and increased social media interactions, producing regular blog posts.

I previously undertook an internship at GMS, fulfilling a variety of roles including assisting with accounts, client relations, arranging meetings and shadowing more senior members of staff.

I worked for this company during holidays and weekends throughout my studies. The company supplies catering services for parties, weddings and other large social occasions. Responsibilities have included: interacting with clients, briefing other staff members, Food preparation and managing supplies.On one particular occasion, managed to deliver and maintain good catering service for a 120 person wedding by relocating catering area and re-establishing power when original service area became flooded. .

Master'S Degree, Envriromental Technology

Master Of Science (Msci), Chemistry With Research Abroad

Sales Fundamentals, Sales Excellence, Negotiation Skills, Live Telephone Selling, Account Managment, Selling Skills And Sales Operations

A Levels:, Chemistry A, Maths A, Physics A