• Managed internal procedures to maintain compliance with health & safety and financial reporting requirements for a franchise system of 600+ preschools across 38 states.• Reviewed and redlined contracts and commercial lease documents for negotiation.• Prepared various legal correspondences, including legal memos, cease-and-desist letters, terms & conditions, and confidentiality agreements.• Maintained corporate intellectual property catalog to ensure proper filing and registration… Show more • Managed internal procedures to maintain compliance with health & safety and financial reporting requirements for a franchise system of 600+ preschools across 38 states.• Reviewed and redlined contracts and commercial lease documents for negotiation.• Prepared various legal correspondences, including legal memos, cease-and-desist letters, terms & conditions, and confidentiality agreements.• Maintained corporate intellectual property catalog to ensure proper filing and registration status for new and existing service marks.• Created and implemented procedures for Risk Management team to identify and mitigate areas of risk to both corporate parent company and franchise system. Show less

• Conducted database research and produced relevant documents in response to subpoenas.• Negotiated settlement of lawsuits filed against the company and prepared settlement agreements.• Maintained database of corporate bankruptcy filings to identify potential claims for payment.

• Created a book of business by presenting company capabilities to new clients.• Negotiated vendor contracts with new clients.• Developed recruiting strategies for approximately 20 attorney, paralegal, and support staff positions at a time.• Interviewed candidates for placement.

• Created and implemented case management processes for newly created Life Insurance recovery practice.• Designed marketing materials and composed blog posts promoting Life Insurance recovery practice tailored to multiple customer bases.• Negotiated settlement of insurance disputes with opposing counsel.• Drafted various pleadings for filing in numerous federal and state courts across the country.• Developed multiple new client referral sources.• Managed numerous cases using… Show more • Created and implemented case management processes for newly created Life Insurance recovery practice.• Designed marketing materials and composed blog posts promoting Life Insurance recovery practice tailored to multiple customer bases.• Negotiated settlement of insurance disputes with opposing counsel.• Drafted various pleadings for filing in numerous federal and state courts across the country.• Developed multiple new client referral sources.• Managed numerous cases using Litify case management software. Show less

• Reviewed, analyzed, and summarized insurance policies, medical records, police reports, and other complex, technical documents to assist in workflow for multiple attorneys.• Researched relevant case law and prepared summaries for attorneys.• Assembled and collated case files for attorney use.• Effectively communicated technical legal information to clients.

• Create and maintain file databases for case management across multiple jurisdictions.• Prepare and file a variety of Pleadings, Motions, and Requests with Courts throughout Pennsylvania.• Research plaintiff’s potential means of exposure to asbestos.• Analyze and summarize plaintiff’s medical records.• Prepare correspondence to Court and clients regarding case updates, issues, and methods of resolution.• Draft memoranda to attorneys and clients detailing recent Court… Show more • Create and maintain file databases for case management across multiple jurisdictions.• Prepare and file a variety of Pleadings, Motions, and Requests with Courts throughout Pennsylvania.• Research plaintiff’s potential means of exposure to asbestos.• Analyze and summarize plaintiff’s medical records.• Prepare correspondence to Court and clients regarding case updates, issues, and methods of resolution.• Draft memoranda to attorneys and clients detailing recent Court decisions and changes to applicable statutes. Show less

• Effectively explain pre-settlement funding process to new and existing clients.• Design useful interest-calculating spreadsheets, maps, and other practical tools for use by entire Pre-Settlement Funding department.• Train new hires in pre-settlement funding process.• Educate fellow Account Executives and customers about state and federal laws affecting pre-settlement process.• Record details of client claims for underwriting review and internal record keeping. • Maintain… Show more • Effectively explain pre-settlement funding process to new and existing clients.• Design useful interest-calculating spreadsheets, maps, and other practical tools for use by entire Pre-Settlement Funding department.• Train new hires in pre-settlement funding process.• Educate fellow Account Executives and customers about state and federal laws affecting pre-settlement process.• Record details of client claims for underwriting review and internal record keeping. • Maintain database of client claims and funding records.• Efficiently manage a high volume of inbound customer calls. Show less

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems to generate a loyal clientele.• Answered membership questions with up-to-date knowledge of museum exhibits and museum promotions.• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.• Contacted customers to inform them about promotions and upcoming events.• Set up and explained new membership contracts.

• Assisted three Attorneys to prepare for trials by organizing exhibits and other key evidence.• Prepared legal briefs, motions and pleadings.• Developed a working relationship with courts, clients and attorneys.• Trained new paralegals to prepare legal documents including motions, pleadings and letters to court.• Filed court documents on behalf of the attorneys.• Communicated pertinent information to clients via phone, email and mail.• Acted as first point of contact… Show more • Assisted three Attorneys to prepare for trials by organizing exhibits and other key evidence.• Prepared legal briefs, motions and pleadings.• Developed a working relationship with courts, clients and attorneys.• Trained new paralegals to prepare legal documents including motions, pleadings and letters to court.• Filed court documents on behalf of the attorneys.• Communicated pertinent information to clients via phone, email and mail.• Acted as first point of contact for all clients. Show less

• Effectively managed a high volume of inbound and outbound customer calls.• Responded to all customer inquiries thoroughly and professionally.• Maintained and organized customer database of over 10,000 clients nationwide.• Referred unresolved customer grievances to designated departments for further investigation.

Repaired and maintained campus residence halls. Performed safety inspections to eliminate potential hazards to residents.

Head instructor on ropes course and rock-climbing wall. Designed and led age-appropriate team-building, problem-solving and communication activities for campers ages 7-16. Tutored international campers in English language.

Provided information and technical assistance to customers of the Philadelphia region’s leading Information Technology retailer.