Alexander Guy Email & Phone Number

Charlotte, North Carolina, United States

• Managed and coordinated all implementation activities with appropriate internal bank teams and client resources at all levels to support client implementations. • Scheduled and facilitated project team calls, capturing meeting minutes and action items, developing project plans and schedules, and managing risks and issues. • Ensured that goals and timelines were communicated, deadlines were met, and potential obstacles were identified and addressed on time. • Responsible for troubleshooting/resolving client issues during the implementation setup and post-implementation warranty period. • Provided product training to clients as needed. • Partnered with management to lead positive change and help to evolve the team from a client experience perspective (warm intro, warm handoffs, weekly meetings) • Identified and led or partnered in process enhancement initiatives. • Operated as a client and internal business partner liaison for problem resolution, fraud monitoring, and risk identification/resolution. • Worked with Global Payment Solutions and Corporate Banking sales teams, providing support and advising the sales teams as required during the sales process. • Demonstrated key attributes for success, including the ability to pay attention to detail, being a team player, taking end-to-end ownership, driving results to grow the business, and sustaining intensity and optimism while focusing on the client. • Maintained the expected quality standards to ensure the client's needs were met and continued effort was made to exceed the client's expectations. • Applied analytical skills to identify the root causes or underlying circumstances. • Researched issues and applied problem-solving skills, and collaborated to formulate solution recommendations.

Led the resolution of customer fraud-related concerns and claims, demonstrating a commitment to operational excellence and client trust. Commanded comprehensive investigations into identity theft, ensuring the protection of personal information and financial assets.• Investigate and analyze potentially fraudulent activities in customer accounts and online transactions to mitigate risks and prevent financial losses.• Utilize advanced fraud detection tools and software to identify suspicious patterns, trends, and anomalies.• Collaborate with cross-functional teams, including customers, to gather and share information related to fraudulent activities.• Conduct in-depth research and analysis of transaction data, utilizing data mining techniques to identify potential fraud cases.• Review and verify customer information, documents, and transactions to detect and prevent identity theft and fraudulent activities.• Take appropriate action to block or freeze accounts suspected of fraudulent activities, ensuring the safety and security of customers' financial assets.• Provide timely updates to customers regarding fraud incidents, assisting them in resolving any related issues and providing guidance on protecting their accounts.• Develop and implement fraud prevention strategies, policies, and procedures to stay ahead of evolving fraud techniques and minimize future incidents.• Stay updated on the latest industry trends, fraud detection techniques, and regulatory requirements through continuous learning and professional development.• Assisted customers in capturing and documenting all relevant information pertaining to their claims, ensuring accurate and comprehensive recordkeeping.• Conducted thorough investigations into complex fraud cases, including identity theft, elder abuse, wire transfer fraud, third-party fraud, fraud rings, ACH payment fraud, and check fraud.

Charlotte, North Carolina, United States

Serve as a subject matter expert (SME) and department resource for tracking fraudulent activities and security threats. Spearheads continuous improvement activities, including policies, procedures, and protocols. Conduct due diligence on high-risk transactions and alerts.•Partnered with cross-functional teams identifying and minimizing security threats, identifying existing fraud trends and uncovering opportunities for systems improvement.•Analyzed fraudulent activity trends and making recommendations for protective actions on member accounts.•Ensured compliance with Financial Crimes requirements by utilizing internal banking systems investigating and researching specific transactions. •Collaborated with teams and departments conducting comprehensive investigations into fraudulent activities and conveying complex information to key stakeholders.•Developed and executed security programs, established task forces tracking security risks and safeguarded confidential information.•Developed risk mitigation strategies utilizing insights gained by assessing internal and external risks.•Assessed internal and external risks and utilizes insights to develop and improve procedures effectively safeguarding sensitive data and minimizing breaches by conducting transactional reviews identifying greater-risk categories. •Used analytical risk management (ARM) methodologies to quantitatively and qualitatively assess technical financial threats and risks to personnel, facilities, and banking security information.•Drafted analyses required by relevant laws and Turist policies, as well as other reports and documents.•Analyzed proposed banking actions, policies, and regulations with a specific focus on the financial impacts of those regulations, including the impact on Turist clients understand the Bank Secrecy Act (BSA).•Used data analysis skills to analysis large datasets from Turist and non-banking sources to provide insight into fraudulent activities and security threats.

Charlotte, North Carolina, United States

· Provided superior customer service experience, greeting and acknowledging all customers upon entry and resolving all questions or concerns regarding product and promotional offers.· Operated Point of Sales and inventory management systems to process transactions and monitor inventory availability.· Assisted in loss prevention by notifying management of suspicious transactions and behavior within the store.· Remained current on product and promotional offers to drive sales and adequately refer customers to the product or service to meet their needs.· Performed general accounting functions, including reconciling daily sales, closing registers, and preparing deposits and transaction reports for management at the end of the day.

Newton, North Carolina, United States

· Oversaw the shipping and receiving process and provided supervision and support to warehouse personnel. · Identified loopholes and opportunities to improve logistic operations, researching and resolving shipping errors, packaging mistakes, and carrier issues.· Ensured warehouse and shipping teams met shipping demands and deadlines, including managing volume changes and adjusting delivery plans to enhance customer satisfaction.· Assessed logistics procedures and implemented processes to increase effectiveness and reduce company expenses

Master'S Degree, International Relations And National Security Studies

Bachelor Of Science - Bs, Economics