Alexander H. Email and Phone Number

Oversee and manage all risk aspects of the team's activities, including audience and lead generation, marketing operations, owned channel personalization, content publishing, paid media, search engine optimization, and email deployment.Develop and implement an artificial intelligence risk and control framework to effectively manage the risks associated with AI-powered marketing initiatives.Identify and assess potential risks related to data privacy, security, regulatory compliance, operational efficiency, and reputational damage.Develop and implement risk mitigation strategies to address identified risks and minimize their impact.

Managed all aspects of the customer experience office within HR, Strategy, Transformation, and Corporate Affairs.Provided risk oversight for the Chief Customer Officer, ensuring alignment with organizational objectives and regulatory requirements.Accomplishments:Developed and implemented an interim risk oversight and control framework to support the Union Bank acquisition.Integrated Japanese disclosure language for customer-facing communication to meet regulatory requirements.Streamlined customer experience research by integrating an Aprimo workflow to automate risk monitoring tasks.Ensured data protection and privacy compliance by integrating a control framework aligned with CPRA, GDPR, and APPI regulations.Managed and analyzed key reports related to reputation, strategic, and quantitative risk scorecards to meet enterprise data governance policy.Enhanced access management review processes for users of survey management applications, including implementing an audit-ready process for sustainability and strengthening the control environment.

Managed a team of seven responsible for reporting, internal/external communication, audit response, policy/procedure oversight, and risk mitigation within Consumer and Business Banking Operations.Created, integrated, and managed a reporting dashboard providing in-depth analysis of KPIs through data visualization and UX customization. Integrated multiple data sources using Power Queries, SQL, and other tools.Led weekly finance meetings with the director of finance and stakeholders to ensure forecasting and budgeting for new business change across Mortgage Servicing.Served as a subject matter expert for PRISM and BCRA, coordinating enterprise-wide business change initiatives.Accomplishments:Implemented a centralized reporting tool that increased efficiency, decreased past due metrics, and saved reporting runtime by over 1,000 hours annually.Created a consolidated approval process using a Lightweight Enterprise Application tool for streamlined contract executions and historical metrics.Built in process efficiencies through analytical and metrics expertise, reducing errors, mitigating risks, and increasing accountability.Successfully implemented a financial oversight process for new business change, overseeing over $330 million in annual budgets.

Validated and ensured compliance with Minnesota statutes to protect the assets of vulnerable individuals.Identified, defined, and researched issues, criteria, and evidence.Provided expert testimony in court, offering written remediation and recommendations to judges, court staff, and conservators.Performed system testing of online accounting systems for process flows and user interface experience.Developed, implemented, and performed data analysis to integrate measures into industry standards.Accomplishments:Subject Matter Expert and Lead Tester in the development of MyMNConservator, a leading accounting software for guardian and conservator reporting, managing over $1 billion in assets.Developed a team-centric database to reduce duplication and increase efficiency of audit reports.

Managed, consulted, and ensured quality of Omnibus operational processes, metrics, and process analysis.Co-led Lean Management huddles, providing key performance indicators and integrating daily action plans through visualizations and metrics.Led an international team in India to successfully reduce backlog, trade errors, and increase efficiency in Omnibus Operations.Created a third-party vendor transfer reporting/workflow analysis tool for enhanced efficiency.Accomplishments:Developed a team of process analysts for AMP India, providing team-centered metrics and analysis that resulted in an estimated cost savings of 5 FTEs.Created a process flow database to reduce process time and improve workflow for internal and external partners.Served as a lead consultant for a third-party partner, managing, testing, and implementing a new high-volume trading platform that generated significant revenue for the department.

Managed projects and analyzed brokerage operations for a $40 million+ business line within Wells Fargo Investments.Developed and maintained large-volume data reporting analysis tools for macro generation, Hyperion Query analysis, financial analysis, estate valuations, fee reporting, asset verification, and fraud detection.Accomplishments:Led a product conversion team during the Wachovia and Wells Fargo merger, successfully decommissioning an asset management investment product that impacted hundreds of partners.Developed a large-volume data reporting and micro-level analysis tool for Wells Asset Management Accounts, identifying revenue sources, fee generation, and potential fraud risks.