Alexander H. Email & Phone Number

Indianola, Ia, Us

United States

Analyze more complex personal lines risks. Ensures accurate and timely processing of updates.Influence sales by providing exceptional service and building strong relationships with agents.Identify opportunities where the company can position itself more competitively in the marketplace and make significant improvements in pricing and underwriting.Provides Mentorship and training to understaff as needed. Participate in projects.

Des Moines, Iowa

Grow profitably by reviewing new business risks, current business and renewals.Communicate with agents through phone, email and activities through Nationwidesystem to resolve issues, guide agents and explain reasons for actions.Provide clear and concise explanation for decisions and provide ease of use withsystems to create first time final experienceMember of the culture club to bring the department together as one Nationwide usinginnovative methods.Handle wildfire risks to mitigate against future risk while ensuring to the companypartnership with the agencies.Kaizens to resolve increase in higher phone volume and find ways to lower the callvolume.Root Cause Problem Solving with service department to create a better experience forour members by obtaining and sharing more information on the inspection process.Lead lean ambassadors through process confirmations and learn about leanmethodology to help guide each team to increase their lean maturity.

Review new and current business for eligibility and growth potential by effectivelyleveraging resources and employing underwriting curiosityCommunicate with agents through phone and email with an 85% adherence comparedto a BU average of 75%.Provide clear and concise explanation for decisions and provide ease of use withsystems to create first time final experience.Ensure proper risk for company growth by reviewing risks and acting accordinglyMentor Summer 2019 Interns; provide daily support for technical and resourcequestions.

Des Moines, Iowa Area

Work with newly bound policies through first renewal worked closely with processing,underwriting and service.Communicate with agents, customers and other departments. Providerecommendations, de-escalated situations and provide explanations for changes in thepolicy and premium.Handle current business and new business including quoting, binding and policychangesWork with multiple systems simultaneously, creating a first time final experience for ourmembersPilot for new member care experienceOn your side reviews, Book roll, Premium Change, New Member Follow up, ClaimsFollow up, Progressive, Click to Chat, Builder’s Risk, IRT, Trailing Documents

Work with Medicare Supplements, Medicaid, Life, Dental Hearing and Vision, HospitalIndemnities, Long Term Care, Short Term Care productsMake calls and run appointmentsProcess applications and give quotesMake referrals for other product

Storm Lake, Iowa

Patrol campus, ensure safety of the buildings, students, staff and guests. Provide emergency response and provide other services.Lead students to provide safety and services to our staff, guests and students throughcoaching and training

Storm Lake, Iowa

Storm Lake, Iowa