Alexander Halstead Email & Phone Number

Lehi, Utah

⦁ Mentoring & onboarding other Senior Technical Account Managers onto the team during 6-month transitional periods, fully walking them through a client life cycle & the intricacies and nuances of the role – additionally a mentor (volunteer) through iCouldbe Adobe partnership for High School kids⦁ Covering multiple internal roles (Engagement TAM, Solution.

Lehi, Utah

⦁ Main roles & responsibilities include the product management of an internal program called“OMEGA” which is the internal tracking of Adobe’s main core product’s inclusive of Analytics,⦁ Target, Experience Manager, Campaign, Media Optimizer, Audience Manager & lesser-knownproducts such as Magento, Admin Console, Social, Unified Shell, etc.⦁ Training Onsite.

Santa Monica, CA

⦁ Managed multiple individuals - career growth, improvement, processes and all things involved w/ being a manager.⦁ Tag Management of around ~10 accounts, inclusive of, but not limited to Honda.com accounts(HPD, HIT/HIC, HCPV/ACPV, Shop, ADAA/HDAA, Automobiles), RPA.com, Gen Z, Farmers.com,AMPM, Arco, Dole – inclusive of tag creation (specs, validation.

Torrance, California

⦁ Assumption of the largest Toyota.com analytics account on behalf of Beyondsoft within the firstmonth of starting, otherwise known as T.com⦁ Assisted in process development for data architects with regards to rolling out implementationstandards and practices⦁ Agile onboarding/assistance with newer employees⦁ Spec development & overhaul in assistance with.

Irvine, California

⦁ Orbiter role overseeing up to a total of five product teams embedded in Agile, kanban & scrum⦁ Tagging/code creation inclusive of bridging the gap between developer & analyst, constructing both tags & product requests for site updates/management⦁ Tagging specs inclusive of both Adobe Analytics (Omniture) as well as support for in house made/grown tag.

Greater Salt Lake City Area

⦁ Client Interfacing Report Delivery & Presentation⦁ National Insurance Customer Test & Target Campaign Creation⦁ Regional Banking Analytics Customer Analytics Audit ⦁ Upcoming Product Review & Feedback⦁ Data Analyzation⦁ Monthly & Weekly Report Delivery ⦁ Adobe Analytics Training & Presentation⦁ Ad Hoc Analytics Training & Presentation⦁ Test & Target.

Greater Salt Lake City Area

⦁ Healthcare Website Analytics⦁ Dashboard & Report Creation⦁ Implementation Spec Writing⦁ Dynamic Variable Set-up⦁ Bug Fix⦁ DTM Code Push Assistance⦁ Jira Ticket Management⦁ Campaign Management & Approval/Set-up⦁ Plug-in Setup/Management⦁ Onsite Customer Engagement/Team Building⦁ Javascript/Jquery Code Troubleshooting⦁ Responsive Browser Analytics.

Salt Lake City, Utah

⦁ Professional Services Consultant & Subject Matter Expert for EVault Endpoint Protection.⦁ Responsibilities are inclusive of but not limited to the following:⦁ Point of contact for installation calls⦁ On site installation and travel⦁ Process development⦁ Statement of Work Creation⦁ Data Plan Protection Creation⦁ Scheduling and Travel Based Consulting⦁.

Lehi, Utah

⦁ Consultation for multiple different analytic platforms inclusive of but not limited to the following: Adobe SiteCatalyst, Google Analytics, IBM Coremetrics.⦁ Consulting travel, inclusive of:⦁ Training presentation for a Fortune 500 company⦁ Training/Assistance w/new & onboarding colleagues

• Assistance and troubleshooting with regards to analyzation of collected data
• Proficiency with Omniture’s suite of tools: SiteCatalyst v13.5, v14, v15, Discover, Genesis, Test & Target
• Escalation and management of tickets and clients needs/requests
• Trouble shooting of JS code, HTML and use of packet sniffing tools such as Tamper Data, HTTP Fox, Charles
• Excellence in queue management and overall maintained customer service quality score
• One on one employee assistance with queue and ticket management

Sugarhouse, Utah

• Quality Assurance with regards to grading of emails and voice interactions
• Resource Desk, assistance and help of newer employees/technicians - submission of KB Articles
• Troubleshooting with numerous PDA devices/Good Technology software
• Troubleshooting of Domino/Exchange 5.5/2000/2003/2007 servers
• Team player – undertook one on one coaching’s to improve quality and support

Draper, Utah

• Handle fraudulent activity and act accordingly within the confines of pre-determined guidelines
• Exercise good judgment, while meeting and exceeding expected goals
• Handle customer appeals and determine authentication
• Write complete concise notes with graded grammatical structure

Bachelors Of Science, Information Systems Security, 3.4 Gpa

Information Systems Security

Full-Stack Developer Bootcamp, Engineering

Bachelor Of Science, Information Systems

Activities and Societies: Information Systems