Alexander Hamilton Email & Phone Number

Reston, Virginia, US

Reston, Virginia, US

Chicago, IL, US

• Spearheaded a high-visibility improvement project achieving >90% reduction in a finished goods backlog, from $5M to $56,000 in 3 months, through Lean process reengineering and dynamic team leadership
• Implemented an innovative problem and idea management system in a production environment, empowering teams to improve On-Time In-Full delivery of raw materials by 56% and shipment accuracy by 62% in 4 months
• Coached and mentored a team of 15+ CI practitioners on a wide range of skills (e.g., A3s, Data Analysis, Influence, Strategic Planning, Value Stream Mapping), increasing the ability to effectively meet rapidly changing.

Chicago, IL, US

• Addressed and resolved complex process issues across a global marketing team, reducing content review time by 44% (from 9 to 5 days) and increasing content first time quality by 20%, improving ADM’s risk posture in the.
• Launched a global CI Community of Practice, engaging and mentoring over 350 professionals in Lean principles and techniques, fostering a culture of innovation and efficiency
• Created an engaging CI curriculum using behavioral science principles to train and mentor more than 125 colleagues and executives, increasing problem-solving capabilities across the organization

Chicago, IL, US

Philadelphia, PA, US

• Managed product development for a new B2B SaaS product offering to unlock a new customer segment, increasing Roundtrip’s total addressable market and achieving a 10% increase in enterprise-level clients at launch
• Led a cross-functional team through an agile product development initiative resulting in >15 new features and a 15% reduction in manual call center operations
• Supported software teams as a Scrum Master utilizing servant leadership to achieve 90% on-time feature delivery

Philadelphia, PA, US

• Conducted comprehensive current state analyses to identify and complete 7 improvement projects in one year using stakeholder engagement, data analysis, and root cause analysis
• Initiated and led a strategic project to implement an integrated customer experience tool, enabling measurement and improvement of performance across 30+ call center associates in 4 months
• Optimized operational processes in a call center environment, achieving a 15% reduction in time on task and a 20% increase in Net Promoter Score (NPS)

Benton Harbor, Michigan, US

• Spearheaded 4 cross-functional improvement projects in a global IT service organization over a 4-month period
• Facilitated continuous improvement workshops and provided individual coaching to more than 50 colleagues across several skills (e.g., visual management, value stream mapping, A3 problem-solving)
• Created engaging Continuous Improvement (Lean) instructional courses using behavioral science to improve daily problem-solving skills across a global IT service organization of more than 700 colleagues

• Provided behavior and change management coaching to the General Manager leading to significant productivity gains and a loss of 40 pounds
• Coached the General Manager on a wide range of leadership topics to support the performance management of the station’s human resources
• Utilized continuous improvement and project management tools to improve the station’s strategic planning process

Kalamazoo, MI, US

• Managed planning and implementation of an internationally-recognized student mental health program at a public university with over 17,000 students
• Created a central student outcome database and completed data analysis and provided recommendations to improve student retention and success outcomes
• Introduced and delivered programming on a variety of topics to support a culture of student wellness including: nutrition, sleep, perfectionism, and exercise

Battle Creek, Michigan, US

• Served as the team lead on a student consulting team as part of Western Michigan University's "Systems Analysis Practicum" course that connects students with local organizations. The course stresses the integration of.
• Designed and mapped an evaluation process for a global leadership development program
• Conducted process stakeholder interviews to identify needs and objectives
• Created training program job aids and evaluation materials

PA, US

• Projects:-A Randomized, Double-blind Placebo-Controlled Pharmacogenetic Study of Topiramate in European-American Heavy Drinkers (TOPG)-Pharmacogenetic Study of Ondansetron in Alcohol Use DisorderProject Duties:
• Managed recruitment, study database, stakeholder communication, and advertising for a 5-year, multi-site clinical research project
• Created standard operating procedures and staff training materials in alignment with Good Clinical Practice (GCP) standards
• Trained and coached new hires through on-the-job training, assessment, and performance management

Norristown, PA, US

• Interacted routinely with patients by assisting residents with activities of daily living such as bathing and toileting, feeding and mobility, dressing, and hygiene
• Utilized crisis prevention interventions when exposed to volatile patients to maintain personal safety and ensure the safety of other patients and staff members
• Observed behaviors and communicated significant observations to nursing staff, assisted with admission and discharges of patients as assigned, and obtained/entered patient information into profiler system

Philadelphia, Pennsylvania, US

• Performed phone interviews to assess for Intermittent Explosive Disorder, Major Depressive Disorder, Borderline Personality Disorder, and drug and alcohol abuse/dependence for three grant-funded studies
• Performed data entry and coded and cleaned data using SPSS and SurveyGizmo
• Conducted participant visits by collecting drug/alcohol and pregnancy screens, completing informed consent, and administering a variety of assessments (i.e., BART, PASAT, and Dynamic Morphs)

Wawa, PA, US

• Maintained store appearance and operations by performing cash and loan counts, assisting with inventory counts and purchase orders, updating fuel pricing, and documenting discrepancies
• Attended weekly management communication meetings and workshops to develop skills in time management and delegation, food safety, and employee training
• Supported the training, coaching, and performance management of customer service associates and reported updates to management regularly

Master Of Arts (M.A.), Industrial/Organizational Behavior Management

Post-Baccalaureate Studies

Bachelor’S Degree, Psychology

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies