Leads the timely analysis of potential product defects identified either through formal escalations from regional Technical Support teams or from hands-on experience. Works cross-functionally with other engineering teams and selected technology partners to carry out action plans to close defects and/or information gaps. Works with quality, services, customer support and sustaining personnel in determining cause of failures, and monitors failure trends.Principal Responsibilities• Communicates with regional Technical Support teams, Engineering teams, technology partners, and/or customers regarding product issues and resolution of those issues.• Makes high-quality contributions via New Product Introduction (NPI) deliverable's as defined by corporate process.• Identifies and supports all opportunities to improve organizational execution, processes, and effectiveness.• Develops complex solutions to business problems or customer engagements.• Invents new products and processes to achieve strategic business objectives. • Leads large scale, global programs that contribute to the corporation’s success.• Develops standards around which others will operate. • Designs and develops global processes, systems and/or applications. • Advises and councils key leadership on the latest principles, practices, and/or technologies and their practical application.• Provides development and application of advanced engineering expertise, engineering rigor and executions, and professional soft skills to effectively resolve the most complex and challenging product or process issues and driving opportunities for product improvement . • Effectively documents work ranging from engineering theory to business rationale for senior leadership, customers. • Develops and delivers presentations of business and/or engineering information to all audiences including senior leadership. • Provides and helps identify training requirements for the team’s more junior members.

*Position now known as Dell Storage Support Master EngineerThe Copilot Solutions Engineer is responsible for providing proactive and reactive technical support in a 24x7 environment. Responsibilities and skills included, but not limited to:• Providing customer facing, expert level consultative and escalation support for Dell Compellent Storage Center and Applications• Collaborating with Dell Compellent’s Software Development Team on field impacting issues• Advising peer technical and marketing teams on matters that affect overall customer experience; identifying targets for proactive maintenance or other systematic field issues• Documentation of technical software and hardware problems for external distribution• Responsible for assisting with problem determination and problem resolution• Advanced diagnostics of software faults/defects• Advanced knowledge surrounding shared storage performance, troubleshooting, and design• Copilot Solutions Engineers are responsible for proactive customer service duties that assist Business Partners and End Users in maximizing the Dell Compellent Storage Center capabilities.• This position interacted with both technical and non-technical personnel and must be able to communicate effectively via telephone, email, and in person. • Team members are subject to Off-Duty / On-Call support that will be scheduled on a rotational basis. This requires being accessible and able to deliver solutions that are in response to customer inquiries.• Understanding of the Software Development Life Cycle• In-depth knowledge of Shared Storage technologies in Open Systems environments.Server OS and Application Experience:- VMWare ESX(i) (3,4,5)- RedHat Linux- Windows 2K - 2K12- Microsoft Exchange- Microsoft SQL- Microsoft Office- Sun Solaris 9,10,11- HPUX- IBM AIXHardware:- Dell Servers- Sun/Oracle Solaris - Qlogic FC and iSCSI- Brocade FC and Ethernet- Cisco FC, NEXUS, and Ethernet- Emulex FC

*Position now known as Dell Compellent Support AdvisorThe Senior Copilot Support Engineer is responsible for providing proactive and reactive technical support in a 24x7 environment. Responsibilities and skills included, but not limited to:• Responsible for assisting with problem determination and problem resolution • Delivered problem solutions in preventing or resolving system configuration challenges. Due to interconnectivity of other vendor’s products (switches, servers, etc.) it was necessary to perform these duties with the entire deployment solution in mind. Copilot Senior Engineers are responsible for proactive customer service duties that assist Business Partners and End Users in maximizing the Storage Center capabilities.• This position interacted with both technical and non-technical personnel and I had to be able to communicate effectively via telephone, email, and in person. • Assisted team members with both technical and non-technical issues involving the Storage Center. Provided mentoring for Copilot Engineers who were learning the Storage Center and customer communication skills.Server OS and Application Experience:- VMWare ESX(i) (3,4,5)- RedHat Linux- Windows 2K - 2K12- Microsoft Exchange- Microsoft SQL- Microsoft Office- Sun Solaris 9,10,11- HPUX- IBM AIXHardware:- Dell Servers- Sun/Oracle Solaris - Qlogic FC and iSCSI- Brocade FC and Ethernet- Cisco FC, NEXUS, and Ethernet- Emulex FC

*Position now known as Dell Support AnalystThe Copilot Support Engineer is responsible for providing proactive and reactive technical support in a 24x7 environment. Responsibilities and skills included, but not limited to:• Responsible for assisting with problem determination and problem resolution • Delivered problem solutions in preventing or resolving system configuration challenges. Due to interconnectivity of other vendor’s products (switches, servers, etc.) it was necessary to perform these duties with the entire deployment solution in mind. Copilot Senior Engineers are responsible for proactive customer service duties that assist Business Partners and End Users in maximizing the Storage Center capabilities.• This position interacted with both technical and non-technical personnel and I had to be able to communicate effectively via telephone, email, and in person. Server OS and Application Experience:- VMWare ESX(i) (3,4,5)- RedHat Linux- Windows 2K - 2K12- Microsoft Exchange- Microsoft SQL- Microsoft Office- Sun Solaris 9,10,11- HPUX- IBM AIXHardware:- Dell Servers- Sun/Oracle Solaris - Qlogic FC and iSCSI- Brocade FC and Ethernet- Cisco FC, NEXUS, and Ethernet- Emulex FC

A customer service oriented position that demonstrates the abilities to interact and service customers with food and beverages in fast paced ever changing situations. Supervisory skills are also demonstrated and continual growth and expansion of new product choices throughout the bar and restaurant. I also incorporated a web-page into the restaurant business demonstrating new market development skills.

Management positions demonstrate abilities to supervise and handle issues regarding both the beverage and banquet side of the Stout Ale House and its customers’ needs. Responsibilities included both front and back of house operations as well as customer interaction and retention.

Demonstrates advanced technical and troubleshooting skills to help students, faculty and staff of UW-Stout with computer and telecommunication problems. Walk up helpdesk computer troubleshooting, answering phones and first responding for technical situations involving computer and network trouble shooting. Basic demonstration of Laptop care, E-Scholar navigation, Web-Mail information/use, Virus protection/Removal, Beginning and Advanced Demonstration/Knowledge Base of Microsoft Word/Auto CAD, and public speaking skills to groups ranging 1-70 students.