Alexander Harrell Email & Phone Number

Facilitated communication between stakeholders and staff regarding changes in policies or procedures. Implemented innovative strategies designed to increase efficiency while reducing costs. Addressed problems encountered by personnel during project life cycles promptly and efficiently. Motivated team members towards achieving goals set out by executive leadership while achieving a 25% improvement in team efficiency and reduced project delivery time by 15%. Developed project plans designed for collaboration among colleagues within multiple areas in Europe, Middle East and Africa of organization. Developed and managed multiple infrastructure projects in 7 countries and 10 offices. Assembled project teams, aligned roles and responsibilities for all project resources while managing all aspects of each project.

Supervised a dedicated team of staff and volunteers, overseeing HR functions including recruitment, performance improvement, and training. Spearheaded the development and implementation of new programming and procedures. Aligned services with the evolving needs of consumers using Salesforce to track data analysis and measure customer success. Monitored financial activities within assigned geographic regions, including the development and execution of operating budgets, sales, income generation, and banking transactions, resulting in a notable 10% decrease in expenses. Collaborated with Human Resources on talent acquisition, interviewing, and onboarding for the organization's global presence abroad, leading to a remarkable 25% increase in talent retention rate. Oversaw operational procedures, executed policy frameworks, facilitated process improvements, and ensured quality enhancement.

Kuwait City

Developed, implemented, and managed the center's budget. Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures. Established customer service standards for the center and monitored staff performance against those standards. Created operational plans for the center to maximize efficiency and productivity. Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.

Abu Dhabi, United Arab Emirates, Kuwait City, Kuwait

 Professionally mentored 1000-5000 service members monthly on programs and maintaining active program participation. Ensured optimal program success by effective supervision of essential supplies for the world's largest Bob Hope Legacy Reading Program (BHLRP) and its operations while directing a wide range of innovative procedures to achieve a 100% excellence rate. Professionally managed to collect and report social media channels’ analytics and discussed engagement, areas of growth, and opportunities for improvement during monthly staff meetings. Proficiently conducted monthly inventory and supply orders in support of the center manager while decreasing costs by 20%.

Bagram, Afghanistan

 Directed cross-organizational program teams through project lifecycle from ideation to project execution, including executive approval and multiple demand management processes. Provided leadership in establishing and reporting on and around key project metrics to create more data-driven, objective measures around project efficacy. Monitored projects progress and adjusted as necessary to ensure the successful project's completion while effectively leading the team to ensure good cross-functional communications and provide input to functional managers on the team and its performance.

Atlanta, Georgia, United States

 Screen and directed inbound and outbound phone traffic.  Assisted with studio operations and upkeep during customer sessions. Maintained scheduling and proper intake of studio facility.