Customer Experience Events Specialist
Current• Serve as the primary point of contact for clients, partners, and internal staff to identify, plan, and execute high-caliber events.• Collaborate with internal departments to promote events and activities, book performers and vendors, and purchase necessary supplies.• Oversee the training of event space support staff and volunteers.• Streamline event processes and procedures to ensure the ongoing delivery of exceptional customer experiences at library events and… Show more • Serve as the primary point of contact for clients, partners, and internal staff to identify, plan, and execute high-caliber events.• Collaborate with internal departments to promote events and activities, book performers and vendors, and purchase necessary supplies.• Oversee the training of event space support staff and volunteers.• Streamline event processes and procedures to ensure the ongoing delivery of exceptional customer experiences at library events and services.• Recommend technology, facility, and process improvements to enhance event, program, and service delivery capacities.• Develop and maintain documentation and best practices to support event, program, and service delivery, and prepare related reports.• Maintain up-to-date event information on the EPL website and in printed materials.• Participate in ad hoc teams as needed and work cooperatively with all internal stakeholders to develop and implement programs supporting the Edmonton Public Library's priorities. Show less
