Alexander Hoffmann Email & Phone Number

Munich, Bavaria, Germany

- Manage and lead day-to-day development-focused quality assurance operations- Manage and coordinate the manual testing for apps, desktop software, VUIs and web- Manage and coordinate the web test automation framework creation and integration- Maintain high standards in the quality assurance department while keeping in mind the particular requirements of internal and external software development- Determine required resource levels to support current and future QA requirements, including management of outsourcing partners- Evaluate milestones in a comprehensive manner & update deliveries via detailed test plans- Develop, lead, execute and manage testing operations- Devise and execute solutions for any development related QA needs or problems, reproducing issues, delivering new builds and testing changes in a rapidly iterative environment- Continually strive to improve the efficiency of the quality assurance methods by evaluating current processes and developing new strategies that meet the requirements of the company- Act as an internal spokesperson for all matters pertaining to customer facing quality assurance of digital products and customer relations- Identify potential conflicts and risks and communicate these clearly and promptly to the stakeholders- Disciplinary leadership of the QA teamPortfolio:All App releases since October 2013, several releases of new or redesigned web pages since January 2017, tiptoi® Manager (Desktop App for macOS and Windows).

Munich, Bavaria, Germany

- Manage and lead day-to-day development-focused quality assurance operations- Manage and coordinate the web test automation framework creation and integration- Maintain high standards in the quality assurance department while keeping in mind the particular requirements of internal and external software development- Determine required resource levels to support current and future QA requirements, including management of outsourcing partners- Evaluate milestones in a comprehensive manner & update deliveries via detailed test plans- Develop, lead, execute and manage testing operations- Devise and execute solutions for any development related QA needs or problems, reproducing issues, delivering new builds and testing changes in a rapidly iterative environment- Continually strive to improve the efficiency of the quality assurance methods by evaluating current processes and developing new strategies that meet the requirements of the company- Act as an internal spokesperson for all matters pertaining to customer facing quality assurance of digital products and customer relations- Identify potential conflicts and risks and communicate these clearly and promptly to the stakeholdersPortfolio:All App releases since October 2013, several releases of new or redesigned web pages since January 2017, tiptoi® Manager (Desktop App for macOS and Windows).

Munich Area, Germany

- Manage and lead day-to-day development-focused quality assurance operations- Integrate community management and customer support operations of the company's digital products into the QA processes- Maintain high standards in the quality assurance department while keeping in mind the particular requirements of internal and external software development- Determine required resource levels to support current and future QA requirements, including management of outsourcing partners- Evaluate milestones in a comprehensive manner & update deliveries via detailed test plans- Develop, lead, execute and manage testing operations- Devise and execute solutions for any development related QA needs or problems, reproducing issues, delivering new builds and testing changes in a rapidly iterative environment- Support localization Project Management for select website projects- Continually strive to improve the efficiency of the quality assurance methods by evaluating current processes and developing new strategies that meet the requirements of the company- Act as an internal spokesperson for all matters pertaining to quality assurance and customer relations, identify potential conflicts and risks and communicate these clearly and promptly to the stakeholdersPortfolio: All App releases since October 2013, several releases of new or redesigned web pages since January 2017, tiptoi® Manager (Desktop App for macOS and Windows).

Munich, Germany

- Manage and lead day-to-day development-focused quality assurance operations- Lead community management and customer support operations of the company and integrate them into the QA processes- Maintain high standards in the quality assurance department while keeping in mind the particular requirements of internal and external software development- Determine required resource levels to support current and future QA requirements, including management of outsourcing partners- Evaluate milestones in a comprehensive manner & update deliveries via detailed test plans- Develop, lead and manage testing operations- Devise and execute solutions for any development related QA needs or problems, reproducing issues, delivering new builds and testing changes in a rapidly iterative environment- Continually strive to improve the efficiency of the quality assurance and customer support methods by evaluating current processes and developing new strategies that meet the requirements of the company- Act as an internal spokesperson for all matters pertaining to quality assurance and customer relations, identify potential conflicts and risks and communicate these clearly and promptly to the stakeholders- Act as Producer on selected Android app portsPortfolio:QA­ Manager (incomplete): Space Hawk (Android, Fire OS, iOS), Ravensburger Puzzle (Android, Fire OS, iOS), Puzzle Adventures (Android, Fire OS, iOS), Take it Easy (Android, Fire OS, iOS), The aMAZEing Labyrinth HD (Android, iOS), San Juan (Android, iOS), Scotland Yard (Android, Fire OS, iOS), King Arthur smartPLAY (Android, iOS).Producer: Scotland Yard (Android, Fire OS, iOS), San Juan (Android).

Brighton, United Kingdom

Responsibilities as Senior Tester:- Documenting Defects in JIRA and verifying bug fixes before being launched live - Providing daily updates to Senior QA Lead & Production Manager (EMEA) ensuring the internal flow of communication is clear and direct, the status of projects and their potential risks are transparent- Providing assistance to the Production Manager (EMEA) in the the preparation of QA application tests and in the selection process of new QA staff- Creating the training schedule and training of new QA employees- Ability to learn & work with new software & Production/QA processes and an understanding of the lifecycle of a bug- Ability to create, maintain and execute test plans for testing purposes: Clear vision and understanding on how to test new featuresResponsibilities as Project Lead:Assigned Project Lead for several projects including: Mobile app localization and Project Lead for the test documentation for the German Launch of Club Penguin.- Creating test plans and test cases- Coordination and participation in the test execution- Defect tracking management - Assisting in reviews of QA relevant project milestones- Reviewing the product documentation and product texts for accuracy and readability- Coordination of all information for dissemination to Senior QA Lead and the development team- Evaluation of assigned projects (test plan, documentation, legal approvals for regions) with the Producer and the Senior QA Lead to head off any potential problems- Creation of status reports for assigned projects and distribution of reports to designated staff and management- Maintaining documentation and audit trails regarding actions taken against reported defects (regularly check the bug database contents, bug reports, etc.)

Responsibilities as Localization QA Tester:- Testing the localization of video games for the German market and assuring the adequacy of the rating for the German market and the quality of the translations- Proofreading the spelling, grammar and punctuation of translated texts - Pre-Certification / Compliance Testing of the localized terminology on different consoles - Xbox360 (inkl. Kinect), Sony PS2, PS3, PSP, Nintendo Wii, DS(i), and 3DS (HMT/TRC/TCR)- Supporting functional testing on several assigned projects on multiple platforms Responsibilities as EN > GER Translator: - Creating English to German translations for Enzyme's German core translation team on a major MMO (CCP's EVE Online, not credited)- Reviewing and editing translations from CCP and EnzymeAdditional tasks: - Providing training and instructing new people on projects - Helping Lead Testers and Project Managers in the creation and documentation of reports for the clients- Supporting the HR department proofreading German linguistic applications in the company and interviewing applicantsPortfolio (incomplete):Star Wars: The Old Replublic (PC), Aion (PC), Splinter Cell (3DS), Scott Pilgrim vs. the World: The Game (PS3), Ghostbusters: The Video Game (PSP), Dead Rising 2 (Xbox 360), Heroes Over Europe (Xbox 360), EVE Online (PC / Translation).

As Custom Researcher for The GfK Group I had to interview people selected by chance on the telephone and record their customs on different fields in our database.

I worked as call center agent in a customer service agency by order of a major German mobile phone company.

Ma, German Philology, Political Science, Sociology

Master of Arts paper (topic): The conflict between the generations in the families of Holocaust survivors in the German literature.

Abitur, German, History

Activities and Societies: Guitar and Informatics classes