Lead Product Operations Manager for the Early Funding team at Chime.

Senior Product Operations manager for Chime's Funding team, working with internal and external partners to ensure that our members are able to manage their money without friction.

• Oversaw GRC (Governance, Risk, and Compliance) software strategy, working cross-functionally to configure and implement applications, design processes, and manage the relationship with our vendor, resulting in launching three different applications to track hundreds of risks and controls across product and operations• Served as advocate for the GRC program, training and growing user base from 20 to 80 licensed users and doubling number of Admin users• Enhanced reporting capabilities and tracking of key metrics via Jira for improved management of and visibility into Avant's corrective actions program, resulting in 20% decrease in outstanding issues

• Directed cross-functional team of 12 to develop lifecycle strategy plan for retirement of legacy products, resulting in target date and roadmap with activities spanning sales, operations, supply chain, service, marketing, and finance• Identified $500m industry whitespace and built business case with data to set the strategy for Molecular Diagnostics to launch a new product line to capitalize on the whitespace • Created Domo data visualizations to support the launch of Alinity m and show measurable performance improvement; resulted in new sales approach to drive adoption of new Alinity m services

• Project managed implementation of new web tools to team of 13 and oversaw improvements during implementation; resulted in 50% improvement in team responsiveness time to clients and reduction of data entry from three sources to one • Partnered with PowerBI and SharePoint experts to design and launch series of new reporting dashboards tied to SharePoint providing team deeper visibility into global KPIs across 120+ countries; improved service delivery by providing insights to KPIs (i.e. number of audits we have done in a certain country over a specific time period)• Conducted calls in French with RSM France to coordinate proposal efforts resulting in a $150,000 global audit win• Led proposals teams, liaising between US and International RSM teams to write proposals resulting in hundreds of thousands in new international business• Trained 5 new hires and created new tools, processes, and incentives to support onboarding activities

• Served as French Desk specialist, contributing to winning over $50,000 in business in French speaking countries• Led internal process review and optimization project resulting in creation of custom SharePoint communication tool increasing responsiveness of team to business requests by 50%• Liaised with partners at dozens of RSM member firms globally to secure international project resources

• Oversaw RFP processes using data to assist clients in selecting which software systems to implement• Facilitated requirements gathering and process mapping workshops for various business functions for clients, ranging from day-to-day operations to C-suite• Developed software selection training materials and updated methodology for firm-wide use • Mapped processes in Microsoft Visio• Designed tool to streamline Enterprise Resource Planning (ERP) selection based on client size and industry profile; educated clients and consultants across the US on ERP landscape and vendors (both SaaS and on-premise solutions); the tool saves 2 hours per project, for a total savings of ~200 hours per year across RSM• Self-directed initiative to revamp ERP software demonstration script template resulting in 5+ hours saved per project in review time, for a total team savings time of 100-150 hours per year• Led sessions to discover and assess strengths and weaknesses of client IT departments • Created three-year road maps for clients to follow to improve their IT department performance• Named 2014-15 Great Lakes Technology & Management Consulting Rookie of the Year over 35 other consultants

• TA for two sections of Operations Research for Management Decisions• Reviewed materials and answered student questions with office hours, grade exams

• Organized and created log entries• Cross-checked rate tables for thousands of entries• Researched potential prospects and clients for use in presentations and proposals• Audited file-sharing folders for accuracy and currency

Researched, recommended, and implemented web design updates for new web site, www.effective-educators.com: o Oversaw entire web development project, vetting, securing and working directly with the web design firm DoeJo’s designers, developers, and management o Increased company visibility with marketing plan which included gathering student and parent testimonials for the new web site• Developing back-end capabilities, including E- commerce direction and innovative scheduling and billing functionalities. • Creating and implementing organizational systems

Selected to participate in leadership program comprised of interactive activities and training sessions aimed at developing teamwork, strategic thinking, creativity, problem-solving, and leadership skills.

Intern for the Glossberg and Carter Financial Group• Organized databases containing hundreds of names and separated them into groups based on occupation• Produced mass mailings to precede cold calls• Created Marketing Materials for the team, including brochures and banners• Scheduled follow-up calls for team members • Created an intern manual and trained successor

• Conducted sound checks and ensured proper sound levels during music shows • Assisted bands with equipment set-up before their shows, handling instruments, amplifiers, and microphones• Trained new employees on how to use the sound board