System AdministratorWalker-Miller Energy Services, Detroit, MI April 2021-Present• VMware 6.7 Setup, Management, Host purchasing, full installation and configuration;• Sophos Firewal XG 330 Full Installation, Setup and Administration, Sophos Central Administration;• SCCM Full Installation, Upgrading, Configuration and Management;• Setting up of Servers 2016 and 2019;• MSP360 Backup Configuration, Troubleshooting and Administration;• AWS S3 Storage Configuration and Administration;• Upgrading of Company PC OS, Pushing Applications and Updates via SCCM;• ADSelfService Plus Manage Engine Password Reset tool Setup, Management and User Training;• Microsoft Azure Administration; Office 365 Administration;• Assisting IT and the Help Desk Team with daily tasks, troubleshooting, issue resolution.• Assistance with Preparation for and carrying out of Penetration tests of the company WAN presence and LAN;• Participation in Weekly meetings with the IT Team and creating and carrying out of tasks to improve the company system;• Management and team meetings, Policy Creation, Creation of instruction for users and IT team.

VMware 5.5 & 5.0 Management; Server creation and configuration - hardware/software (Windows Server 2003, 2008, 2012); WSUS Setup in Server 2008 and 2012 environment, management, testing, troubleshooting, deployment of updates to all company sites; NetBackup 7.7.2 administration, configuration, troubleshooting; SQL Installation and basic configuration. Created Network Maps of all Company Sites and updated the whole company network map; Cisco Switch Configuration, maintenance and troubleshooting; Network support/troubleshooting in a Cisco based environment; Network bandwidth monitoring using Scrutinizer; Device monitoring, device and interface configuration using What’s Up Gold; Active Directory user setup, maintenance, password resets; User support in a help desk environment; PC remote support using Proxy Pro Master. Presenting at user training sessions and private user training; Main contact for BlueJeans, LifeSize Video Conferencing System support;Equitrac Print Server 5.5 Setup and Administration, Company Printer Setup in an Equitrac/Konica environment; PC Hardware deployment/installation/setup/troubleshooting/repair/upgrade; Operating Systems/Software installation/configuration/support/troubleshooting as needed by the personnel; Creating Instructions for top management, users and the rest of CIS team. Reimaging of workstations using Ghost and PXE Boot; Viruses/spyware/adware detection/removal; Projector testing & demonstrations; Research for various IT related solutions in an effort to find solutions best to fit the company needs;Performing Software Audit, creating Black/White Software list for the company using Samanage Helpdesk software as a medium for software discovery at every site, Software Removal ticket creation; Keeping Track of Contracts of various Software in Samanage;Use of Wrike for Project Related Communication.

• Main IT representative supporting the largest store of the Suburban Collection in addition to multiple other sites.• Cisco Router and Switch configuration, maintenance and troubleshooting;• Network support in a Cisco based environment;• Physical layer network support;• Phone wiring/setup/maintenance (Cisco, Shoretel phone systems);• User Account setup/management/troubleshooting;• User and email account setup in Exchange;• Active Directory user setup, maintenance, password resets;• User support in a help desk environment;• Remote user support using Dameware Tools and onsite user support;• Reimaging of workstations using Ghost;• Operating system installation/configuration/management/troubleshooting/repair (Windows XP, 7, 8);• Printer setup/maintenance/troubleshooting;• Support of users in a fast paced/car dealership environment while working on a team and individually;• Installation and maintenance of software used by the dealership personnel.

Work profile and ratings for some of the work performed available at Onforce.com - Find a Pro section Jan. 2009 – Present• Wired and wireless networks setup; Installation of DSL/cable internet for end users;• PC Hardware/Software deployment/installation;• Operating System installation/configuration/management/troubleshooting/repair (Windows 8, 7, Vista, XP, 98;• Reimaging of workstations using Acronis;• Networking/User accounts setup/management/troubleshooting; • Hardware/software/network troubleshooting;• Peripheral devices installation/setup (printers, scanners, cameras etc.); • Backup and data transfer;• Viruses/spyware/adware detection/removal; • Retrieval of lost/deleted customer data; • Other computer services based on user needs;removal; • Retrieval of lost/deleted customer data; • Other computer services based on user needs;

• Setup/maintenance of company’s wired/wireless network, pc’s and printers; • Network wiring and installation of Data/Voice jacks for LAN/Voice communication;• PC Hardware deployment/installation/setup/troubleshooting/repair/upgrade;• Operating Systems/Software installation/configuration/support/troubleshooting as needed by the personnel;• Reimaging of workstations using Ghost;• Viruses/spyware/adware detection/removal; • User data recovery using Acronis Backup;• Setup of new users including granting of rights;• Password resets using Active Directory• Network troubleshooting;• Troubleshooting/user support over the phone;• Troubleshooting/user support over the phone;

• University Website HTML/ Java Script development/maintenance/updates. • University web servers updates/maintenance.

• Deployment of Macintosh/Windows workstations in a Public School environment;• Reimaging/Configuration of Workstations;• Network Setup/Configuration; • Printer Setup;• Memory Upgrades;

• Maintenance of company’s wired/wireless network, pc’s and printers; • Operating Systems/Software installation/configuration/support/troubleshooting;• System Backups using Veritas Backup Software;• Support of Windows NT Server, Windows 2000 Server, Exchange Server• Design/development of company client database using Microsoft Access;• PC Hardware deployment/installation/setup/troubleshooting/repair/upgrade;• Parts orders over the phone;