Alexander Kharchenko Email & Phone Number

Russia

• Accept requests from users, conduct an initial analysis and suggest ways to solve problems that have arisen;• Write technical documentation;• Perform initial configuration of internal systems when automating processes in the company;• Work closely with the development team - set tasks to fix defects that have arisen, implement feature requests and monitor their execution;• Train company employees to work with internal products;• Onboard new startups (projects);• Conduct a primary analysis of features (assessment of business benefits, etc.);• Work closely with analysts as part of the implementation of new features (Service Introduction).

Rostov Region, Russian Federation

Critical Business Application support- WMS Application Support- Integration with legacy systems- Ensuring compliance SLA for the Business Divisions with support and respond to incidents 365х24x7.Engagement work for Supply Chain in Russia- Works on Business requests, catch all Business requirements and translate it to IT Team.- Take participation in IT and Business improvements ProjectsMajor Incident Manager for Russia and CIS- Facilitation of Major Incident resolution as quick as possible.- Engagement all required IT Teams include offshore teams.- Distribute status to Leadership Team- Initiation of Problem management after incident resolution.Agile paradigm works.Azure DevOps tools.SAFe 5 PO\PM certified.

Rostov Region, Russian Federation

Worked from start up in Rostov region.Build IT infrastructure in 3 distribution center in Rostov from scratch.Provide technical and application support for 100+ users.