Alexander Kircher Email & Phone Number

Wetzlar, Hesse, Germany

• Centre of excellence for project management within the organization.• Providing guidance and oversight to ensure successful delivery and alignment with strategic objectives.• Project planning and monitoring in developing project plans. • Defining project scopes, setting timelines, and estimating budgets. • Establishing project monitoring and reporting mechanisms to track progress.• Risk management techniques such as scenario and contingency planning or feasibility assessments.• Identify risks and issues, and ensure timely delivery of projects.• Facilitate effective communication and collaboration among project stakeholders• Collaboration with cross-functional with diverse expertise. • Establish relationships with external partners, incl. experts, research institutions, and vendors. • Technology assessment to assess the feasibility and potential impact of innovative development. • Agile project management due to the evolving nature of technology and market demands.• Facilitate iterative development, quick prototyping, and frequent feedback loops.• Intellectual property management working closely with legal and IP departments.• Continuous learning based on emerging technologies, market dynamics, and user feedback.

Hong Kong Sar

• Comprehensive and reassuring after-sales service support for the Asia region.• Build alliances and partnerships to add corporate value and sustainability.• Working closely with the regional and global suppliers, service providers, and customers.• Collaborating with internal and external stakeholders on product performance and development.• Business analysis on the regional level and manage performance to deliver on agreed targets.• Creation of targeted service and sale programs and campaigns based on market research. • Enhance performance, customer satisfaction, and customer retention via individual engagement.• Acting as a conduit to headquarters on continuous improvement and rollout initiatives.• Develop and agree on technical and customer service, parts, and consumables sales targets. • Execution of corporate strategy with internal and external stakeholders.• Dedicated to key performance indicators such as service quality or customer satisfaction targets.• Actively manage the parts supply and logistics process over the entire supply chain. • Overseeing inventory stock levels, reorder points or safety stock to meet anticipated demand.• Delivery of practical service, parts, and process training, including implementing IT systems.• Improve corporate effectiveness and customer service experience via data analysis. • Monitor and drive sales through mature service processes and product management. • Identify opportunities for up-sell or retention and create campaigns and promotions accordingly.• Lead and mentor intercultural team from purchase order to invoice via the entire supply chain.• Develop, and inspire direct and matrixed teamwork through one to one's development.• Create constructive and healthy relationships to foster problem-solving.• Provide regular management input and make actionable recommendations.• Focus on strategy, business process, customer journey, and finance budgeting processes.

Hong Kong Sar

• Assign customer projects from machine installation, production ramp-up to aftersales care.• Address open technical issues with a dedicated team of engineers and back-office support.• Managing team in different countries around Asia for maintenance and repair requests.• Provide an executive summary of the status quo to customers or internal stakeholders. • Direct, measure, and drive administrative and technical teams to deliver on the business unit.• Focus to satisfy corporate balanced scorecards, KPIs and customer SLAs.• Increase operational effectiveness whilst expanding customer value and satisfaction. • Utilising service booking, ticket system, parts ordering, and ERP and CRM tools.• Provide thought leadership on industry best practices, concepts, and trends. • Ensuring that the company continually evolves its strategy to keep ahead of competitors.• Ensure effective communication to the team, peers, and business leaders on performance.• Progress on strategic initiatives, customer experience developments, problem and focus areas.• Provide continual operational and market reviews to the leadership team to highlight trends.• Eradicate performance issues and highlight significant customer wins for improvement progress.• Minimising warranty expenditure through proactive engagement of root cause analysis.• Fast identification and rectification of technical, process, or systems issues to headquarters.• Maintains strategic engagements with key clients.• Ensure the relationship evolves into a partnership through expertise and reliable service.• Adding gravitas and seniority during critical events.

Hong Kong Sar

• Analysing customers' business operations and the machinery park with its equipment or systems.• Determining which machinery or applications could improve operational efficiency.• Recommend clients upgrade the existing machines for enhanced performance. • Evaluate machinery for required repair and maintenance work.• Ensure production efficiency and uptime via a consultancy approach.• Leading a team of technical specialists to deliver according to customer expectations. • Implement changes or upgrade machine hardware and software or apply process improvements.• Input for the engineering department to facilitate beta tests of next-generation equipment.• Roll-out of software, hardware releases, or process applications.• Detailed user requirement specifications for new products based on market feedback.• Making determinations for equipment, staff, and training needs.• Proposing project and program budgets and hiring and supervising technical staff.

Wetzlar, Hesse

• Leading research and development projects that produce new designs, products, and processes. • Defining the main objectives of the project, its purpose, and its scope.• Identify key internal and external stakeholders, discuss shared expectations.• Gain the required authorisation from the steering committee to move a project forward.• Generate a project plan focused on attaining the outlined goals.• Oversee scope, cost, timelines, risk, quality issues, and communications.• Outline key deliverables and milestones and identify the tasks with responsibilities.• Facilitate issue resolution and lead the team in working through the project.• Monitoring the progress of a project and managing the project's budget.• Ensuring that key milestones are reached and comparing actual vs planned status quo. • Apply corrective measures if required to adapt to changing environment.

Wetzlar, Hesse

• Identifying deficiencies in mechanical processes and developing improvements.• Engineering and developing prototypes, analysing and testing prototypes. • Versioning and revising a part, device or subassembly group for continuous improvement.• Development of 3D machine components with computer-aided design (CAD). • Generating 2D machine drawings for manufacturing and assembly.• Preparing documentation of critical analysis and providing suggestions for correcting errors. • Communicating with suppliers, in production, or with technical field service on technical aspects.• Collaborating with project managers to properly allocate and track resources and progress. • Brainstorming and applying the design thinking process for continuous improvement.

Wetzlar, Hesse

• Assembly and manufacturing machinery according to technical documentation. • Identify issues that need correction, either mechanical, electrical or software malfunction.• Test machines to confirm the presence or absence of issues.• Making recommendations for continued operation based on the results. • Disassemble malfunctioning or damaged machines, performing repairs.• Replacing worn or broken parts to ensure the safe continued operation of the machines.• Evaluate the efficiency of each machine, making recommendations for operational practices.• Suggestions for upgrades to improve output rates without compromising operator safety.• Proceed with final inspection and release of equipment for shipment to the customer.

Wetzlar, Hesse

• Education program combined apprenticeship in a company with vocational education. • This system is practised in Germany as a highly effective model for combining theory and practice. • Skills and craftsmanship learned are listed under profession as an industrial mechanic.

Bachelor Of Arts With Honours, Business Administration, First Class

Bachelor Professional & High School Graduation, Machine Systems & Technology