I am an EMBA-qualified senior strategic leader and organisational change manager with a proven record of implementing effective transformation programs that drive continuous improvement, operational excellence and sustainable target operating models. As an expert in introducing innovative value-added services and products to market, I deliver best-in-class customer service. I am also a people-oriented entrepreneur, practised at building, leading and developing high-performing multi-functional and multi-cultural teams, establishing actionable solutions, achieving goals and optimising organisational returns.In my current position, as General Manager & VP Operations, I am tasked with improving organisational structure and culture. As part of this objective, I developed and implemented a strategy for diversification and growth, which involved reengineering processes to address tactical and strategical objectives, creating ongoing value and a customer-focused business ethic. Key expertise includes ✦ Strategic & Tactical Leadership ✦ P&L Management ✦ Operational Management ✦ Project & Program Management ✦ Business Process Reengineering ✦ Change Leadership ✦ Business Transformation ✦ Sustainability & CSR ✦ Senior Stakeholder Management ✦ Training & Coaching ✦ Talent Development ✦ Service Excellence DeliverySome of my successes:✦ As General Manager & VP Operations, I grew the business from $1B to $1.5B p.a. by diversifying the product portfolio and developed the VAVE portfolio to external stakeholders by offering an array of extra services, contributing to significantly improving customer satisfaction, agility and reliability of the site.✦ While working as a General Manager for Miele, I improved the site's efficiency through the optimisation of man and machine and increased turnover from $50M to $70M while developing processes and a positive culture, delivering annual savings of $700K. ✦ In an earlier role as a Director, Automotive, I increased the turnover from $100M – $150M while achieving an annual cost reduction target of 3%, improved customer satisfaction and quality standards by over 20% in 6 months and enhanced the client portfolio while significantly improving operational KPIs and performance.Please feel free to reach out to me directly at akprojects75@gmail.com