Lead Customer Satisfaction Assessment Program and reported results to Seven Loaves President. Gathered survey “areas-of-interest” from management and designed customer satisfaction assessment program, collect data, assembled results report, and briefed management on outcomes and findings. - Conducted assessment of management objectives and reviewed background organizational literature - Briefed Operations Manager on proposed survey approach and secured approval to move forward -… Show more Lead Customer Satisfaction Assessment Program and reported results to Seven Loaves President. Gathered survey “areas-of-interest” from management and designed customer satisfaction assessment program, collect data, assembled results report, and briefed management on outcomes and findings. - Conducted assessment of management objectives and reviewed background organizational literature - Briefed Operations Manager on proposed survey approach and secured approval to move forward - Designed and developed a 30-40 question survey protocol - Presented survey proto to Assessment Team Leadership who approved it - Set up one-on-one anonymous customer interviews and provided the survey instrument/data collection tool - 50 patron interviews and 12 volunteer worker interviews - Transferred data to Survey Monkey Tool, to analyzed data and provide data visualization of the results - Produced a Summary Report and presented to the stakeholder group for submission to the Board of Directors Show less

Designed and delivered twenty to thirty minute Anthropology Lessons to high school students- Developed lesson plans deigned around popular culture and anthropology to give students a better idea on how to apply critical thinking to the world around them- Assisted the teacher with anthropology lessons focused on primates, culture and human origins- Gained valuable understanding about being a leader and instructor in a group environment- Honed presentation and speaking skills as… Show more Designed and delivered twenty to thirty minute Anthropology Lessons to high school students- Developed lesson plans deigned around popular culture and anthropology to give students a better idea on how to apply critical thinking to the world around them- Assisted the teacher with anthropology lessons focused on primates, culture and human origins- Gained valuable understanding about being a leader and instructor in a group environment- Honed presentation and speaking skills as well as gave back to the community Show less

Worked at government funded archeological and historical site of James Madison’s home and property. Participated in a month long archeological field school hosted by James Madison University in 2010. Learned proper digging techniques as well as excavation techniques. Experienced lab training involving artifact cleaning, restoration and cataloging.