I’ve been working with multiple customers including multinational companies and big MSSPs to help them adopt XSOAR and implement security use cases with a great focus on increasing customer satisfaction and adoption. As a passionate leader, I've been assisting fellow leaders and made significant contributions to team development by mentoring members, aiding them in excelling in their current positions, and advancing their professional careers.

As a Sr Customer Success Engineer, I specialized in rapidly resolving client issues and optimizing customer satisfaction, significantly shortening the time to value for our users. My strategy to enhance product stickiness involved customized training and strategic advice, ensuring clients fully leveraged our solutions, thereby increasing their reliance and satisfaction with our products.

As a leading engineer, I orchestrated the design, development, and maintenance of integrations between the EclecticIQ Threat Intelligence Platform and third-party security solutions. My approach involved a hands-on collaboration with customers and third-party vendors to accurately gauge customer needs and the integration capabilities of vendors. I led the creation of integrations that not only addressed customer requirements but also aligned with market standards. My responsibilities also encompassed defining use cases, integration architecture, and ensuring our solutions were certified and well-represented in third-party vendors' marketplaces. Moreover, I played a crucial role in supporting our sales teams, offering expert pre-sales and post-sales technical support to our customers.

Worked as official certified Splunk instructor for customers and partners in the official Russian Splunk Education Center. Had 1-2 groups per month from the following list of Splunk official courses: Splunk Fundamentals 1, Splunk System Administration, Splunk Data Administration, Using Splunk Enterprise Security. The average student’s satisfaction rate was 4.9 from 5.

Design, Develop and Maintain different types of Splunk and Splunk Enterprise Security architecture inside customers. Create two sided connections between Splunk and other Security systems by using networks protocols, scripts (python, bash, PowerShell) and other tech. Built and control in production in-house app in Splunk with dashboards/reports/alerts. Identify and create security use cases in customer environments. Presented key technical details to stakeholders. Worked with customers in all parts of sales cycle: RFP, Demos, POS, Integration Part. Had more than ten fully success project with different customers in Russia and CIS.

Responsible for developing apps and deploying Splunk. Collect machine data, analyze them, create statistical and analytical models, dashboards and applications. Responsible for Pre-Sale and Post-Sale activities with clients. Coauthor and trainer of Splunk Getting Started course for customer