Alexander Lainas Email & Phone Number

Boca Raton, Florida, United States

Ended 2021 Q1 at +18% to Sales Target with a +13% Conversion and Q2 at +21% to Sales Target with a +6% Conversion. Making sure store has sufficient coverage by creating the store schedule reviewing the past, present and future KPI’s, employee availability, and hiring needs. Assist with the furniture manager, visual manager and operations manager with any objectives to make sure it’s completed with company standards. Analyze store opportunities such as Zone Coverage, Scheduling and Product Training. Focusing on these opportunities helped our store end at a +25% Q3 and +39% Q4 to sales Target in 2020. Collaborate with the Seasonal, Kitchen and Entertaining Department Specialist to plan morning huddle training topics and weekend demos to promote merchandise. Promote customer first culture, team collaboration, performance and efficiency by fostering healthy environments focused on store success.

Delray Beach

Delivered vehicles at General Motors standards by achieving 100% in Customer Experience Survey and receiving the Mark of Excellence Award for 2019.Executed lead task through outbound calls/emails/texts, and handling walk-ins on a daily basis. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Stayed knowledgeable on latest vehicle innovations and technological advancements through General Motors monthly training. Drove new business by acquiring clients by posting marketing promos on Social Media Platforms Offering comprehensive knowledge of vehicle operations and brand features. Listened to customer needs and desires to identify and recommend optimal products.

Wellington, Florida Area

Complied with all Company Store Closure Process during location shutdown. Supervised and evaluated staff of 12-17 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.Managed staff, prepared work schedules and assigned specific duties. Determined staffing requirements, and interviewed, hiring and trained new employees.Reviewed performance data to monitor and measure productivity, goal progress and activity levels and to determine areas needing improvement. Exceeded sales and conversion goal for Q3 and Q4 with a +6% sales and +11.7% conversion increase to LY and achieved corporate goal for Banana Republic Credit Cards for the year by ending at 107% to goal.

C.C.C, Business Management

Associate Of Arts (A.A.), Business Administration And Management, General

Activities and Societies: GPA 3.50, Dean’s list: 2013 – 2014 Received the Miami Association of Food Trades Scholarship in 2014

High School, General Studies

Activities and Societies: Accomplished 100+hous of Community Service