Alexander Link Email & Phone Number

Irving, Tx

Customer Service Engineer - Hybrid Cloud SecurityWork with Trend Micro customers around the globe for end-to-end resolution of issues. Troubleshooting network communication issues, module configuration, and performance issues of Trend Micro Deep Security and protected computers. Holistic approach to troubleshooting involving applicable defense in depth security principals. Interfaces regularly with large scale, high priority customer accounts.Supports deployment, integration, and maintenance of Trend software products within customer enterprise environments. Conducts thorough and detailed troubleshooting to provide quality support to customers. Manages a diverse and complex scope of support issues directly related to the use, support, and implementation of Trend Micro products and solutions.Creates processes and documents sharing best practices with Customer Service Engineers to enhance the quality and efficiency of support. Collaborates with support and R&D departments strengthen product support.

Dallas/Fort Worth Area

Micro Focus / HPE / HP Inc• System administrator of Windows 2003/2008R2/2012R2 and VMware Servers with physical and VMs across 4 data centers in CA, NV, and the UK. 4 vCenter installations, with over 300 ESXi hosts, over 2000 VMs, with 35+ HA/DRS clusters, over 470 datastores and LUNs utilizing over 1500TB of HPE 3PAR SAN storage across 7 arrays. • Server Lifecycle Management of physical and virtual servers. A mix of 6 HPE BladeSystem c7000 Enclosures, HPE ProLiant BL460c G7, G8, or G9 servers, HPE ProLiant DL360 G7/G8, DL380 G7 servers. Dell PowerEdge R710 servers. Duties include coordinating data center install, configuration, firmware updates, OS installation/updating, monitoring and troubleshooting. At the end of lifecycle, server decommissioning and hardware disposal.• Implemented firmware updating process to maximize the useful lifespan of servers. Researched and implemented vendor updates such as the HPE VMware Software Recipe. • P2V server migration project. In June 2012 the environment was 100% physical servers, today it is ~80% VMs. The result decreased server count, increased server utilization percentage, eased management and reduced the time to deploy new servers. • Produced and maintained documentation on internal policies and procedures, including follow up SOC2 Audits. • Implemented virtualized vCenter test environment. Tested and documented VMware updates and version upgrades. Researched, tested and documented the process for upgrading from VMware vSphere vCenter on Windows v5.5.0U3e to v6.5.0U1b• Implemented VMware vCenter and ESXi upgrade from v5.1 to v5.5. Implemented VMware updates on vCenter 5.5 and ESXi hosts up to 5.5.0U3f.• Responsible for annual inventory audits. • Build and update physical server images and Virtual Machine Templates.• Monitor ticketing system; coordinating requests among a world-wide support group. • Deployed, administered, and consolidated MS SQL servers in standalone and clustered environments.

Dallas/Fort Worth Area

eTalk / Autonomy / Hewlett Packard IncIT Systems Administrator• Planning, administration, and troubleshooting of server and end-user software and hardware systems. • Provided Microsoft SQL 2000/2005/2008 database administration – consolidated SQL instances, reconfigured RAID subsystem, reconfigured data and log file layout. Improved the performance of the database servers providing support to CRM, financial, Help Desk applications. • Managed Symantec Backup Exec system providing system backup for servers, desktops, and laptops. I Implemented a migration from a Sony AIT3 8 tape library system to a Sony AIT5 16 tape library with the costs recovered within 12 months while increasing data backup capacity and bandwidth.• Managed sales demonstration system – Worked with Sales, Marketing, and Development on system to provide a VMWare based system that run Windows Server 2003, SQL 2005 and the Qfiniti suite of applications of Intelligent Contact Center technology via a laptop or a Citrix hosted system.• Managed SalesLogix CRM system – Took over administration of a poor performing CRM system and stabilized it. Migrated remote users to a Citrix platform, implemented multiple system upgrades keeping with vendor’s latest releases. Improved performance of the backend DB and cleansed data. Responsible for training end users on system.

Dallas/Fort Worth Area

• Worked on Siebel CRM Application Administration, Siebel Systems Administration, and Siebel Development. We consolidated many separate CRM applications to a single Siebel system.• Supported a SalesLogix Sales Web implementation. Took over support of a poor performing SalesLogix implementation; improved the system via administration, bug fixes, and data cleansing activities. Worked on the migration of SalesLogix to Siebel.

Dallas/Fort Worth Area

• Member of and managed a staff of Windows System Administrators and end-user support to Verio offices in the central region. • Deployed Microsoft Windows 2000 Active Directory. The project successfully rolled up 15 office locations with separate workgroups and NT 4 domains into a single AD domain. Reduced operating costs through centralized management using group policies, software standards, centralized anti-virus, and remote support.• Supported the deployment of SalesLogix CRM. Was member of a team that planned and implemented the migration of SalesLogix from an ASP to internal IT department. Resulted in immediately improved availability and end-user satisfaction. The improvements allowed for the continued development of a project that was being considered for replacement because of unsatisfied sales personnel.

Associate Of Arts And Sciences - Aas, Associates Of Arts And Science

Education record

VMware vSphere: Install, Configure, Manage v5.5 - • Jan 2015

Vmware Vsphere Install, Configure, Manage - Feb 2018