Alexander Lisowski Email & Phone Number

Buffalo, NY, US

Buffalo, New York, United States

• Direct oversight of a team of 10 Onboarding Specialists, fostering their professional development while driving team growth and ensuring exceptional retention rates.
• Increase average monthly successfully onboarded accounts by 25%, while concurrently slashing onboarding account attrition rates by 21%.
• Streamline onboarding processes resulting in a remarkable 50% reduction in time to completion, coupled with a notable 14% elevation in customer satisfaction ratings.
• Strategically oversee the entire onboarding process & pipeline, implementing dynamic account distribution strategies tailored to optimize efficiency and resource allocation.
• Address urgent escalation requests pertaining to account churn, effectively managing resolutions and cultivating an environment that empowers the team to similarly excel.
• Organize and lead high-impact meetings, driving significant process enhancements and fostering stronger interdepartmental relationships.

• Orchestrated the planning and execution of project implementations for enterprise-level clientele.
• Crafted comprehensive statements of work based off of contractual agreements, meticulously outlining project scopes from inception to completion.
• Maintained precise project records and real-time status updates for over 250 individual locations, facilitating the successful launch of over 30 new locations each month.
• Performed extensive discovery processes on enterprise-level clients and their operational frameworks, in order to document and champion for product initiatives tailored to meet their business requirements and agreed.
• Delivered comprehensive setup and training sessions for hundreds of staff members, both on-site and remotely, while promptly resolving intricate technical challenges along the way.
• Facilitated and led weekly status update meetings with clients, fostering robust relationships with key stakeholders and leadership within enterprise accounts.

Buffalo, New York, United States

• Oversaw and coordinated implementation projects for a portfolio of 40 accounts simultaneously, while ensuring seamless execution and client satisfaction.
• Set a new standard for monthly completed onboardings, average onboarding completion time, and customer satisfaction rating.
• Continuously ensured accuracy and relevance in client record management, capturing essential details crucial to guiding customers through their lifecycle journey.
• Effectively communicated and managed customer expectations throughout their onboarding journey, ensuring a clear understanding of the lifecycle process and guiding them towards successful long-term outcomes for their.
• Facilitated comprehensive meetings to gather information and requirements, oversee system setup, and conduct customer training sessions.
• Gained deep insights into customers' business operations and provide strategic guidance to enhance revenue generation, expand clientele, boost social media engagement, and reduce administrative expenses.

Buffalo, New York

• Oversaw comprehensive post-sale account operations for a diverse client base exceeding 120 accounts and spanning military entities, professional sports organizations, collegiate athletic departments, high school sports.
• Played a pivotal role in team expansion, transitioning from sole management of all customers to overseeing a team of three staff members, thereby bolstering the customer onboarding, support, and account management.
• Conducted comprehensive discovery processes, precisely documented, and executed intricate system requirements customized to diverse market segments, prioritizing adaptability and effectiveness to meet each customer's.
• Implemented an organized prioritization system for customer feature requests, establishing an escalation process to effectively communicate these items to management and engineering teams.
• Developed and maintained clear reporting mechanisms for product usage data by customer, market segment, and the entire customer base.
• Regularly updated and enhanced online product education materials and help center resources on a weekly basis, ensuring accessibility and relevance for both prospective and existing clients.

Bachelor'S Degree, Business Administration, Concentration In Marketing

General Studies