Alexander Louden Email & Phone Number

Rhode Island, United States

Warwick, Rhode Island, Us

Corporate Training & Development Manager across the entire Magna Hospitality Portfolio

Overland Park, Kansas, Us

Dual General Manager - SpringHill Suites & TownePlace Suites by Marriott Wrentham Plainville

Decatur, Illinois, Us

General Manager - Residence Inn by Marriott Providence Coventry

Fall River, Massachusetts, Us

Hampton Inn & Suites Downtown Providence

Brockton, Ma, Us

Lead General Manager supporting all properties within the JHM portfolio. • Ensuring all hotels are up to date with their brand’s training requirements• Develop/Monitor company Internship program. Assist with recruiting across all hotels• Drive GSS Scores across all Brands/Properties to ensure we are brand compliant• Perform self QA’s at the properties, sometimes unannounced, to ensure they are following brand/JHM policies• Fill need times at the hotels when a GM is not present. Supporting properties/GM's when absence of key management staff• Assist with hotel openings, conversions & renovations. This could be staffing, training, sales and ramping up.• Work in conjunction with HR to ensure the hotels are up to date with OSHA Safety Laws, Labor Laws and any new initiatives that are either being rolled out by our insurance company or legislation.• Assist the corporate office (IE: VP, Controller & HR Director) as needed.

Middletown, Ri, Us

Newport Beach Hotel & Suites

West Palm Beach, Fl, Us

Residence Inn by Marriott Boston/Dedham.

Decatur, Illinois, Us

Served as the Assistant General Manager of the Residence Inn Providence/Coventry. The Premiere Extended Stay hotel in Southern Rhode Island.- Increased Overall GSS from 66.6 (2015) to 68.2 (2016)- Oversaw $4 million dollar, 6 month renovation in 2015/2016- BSA OPs score of 91.4 in 2016- Oversaw all Building Operations including scheduling, staffing, and AP/AR duties.- Acted as General Manager from 05/16-07/16

Dallas, Tx, Us

AFOM at the Omni Providence Hotel, a 564 Room, 4 Diamond, Unionized Property, located in the heart of Providence.-Balanced Rooms Inventory, and served as MOD on nightly basis-Assisted FOM in Scheduling, Staffing, Payroll, and Ordering-Cohered with Union Policies while maintaining Professionalism for the employees within the Front Office-Coordinated with the Catering & Sales staff to ensure smooth operation for Group Arrival's within the Front Office.-Assisted Loyalty Manager in providing outstanding/private service to VIP/Celebrity clientele.

Brockton, Ma, Us

Served as the Guest Service Manager at the Comfort Inn Boston/Randolph. -Oversaw all Front Office Operations, including all Accounting/HR Duties -Granted 3 Month LOA to perform Internship with DECA Inc. from 01/2014-03/2014-Monitored GSS, and all Social Media Reviews within Medallia Systems-Assisted General Manager in Daily Operations-Assisted Director of Sales with Group Coordination, Sales Calls, and Catering BEO's.

Reston, Va, Us

I was nominated and elected to serve as one of Collegiate DECA's Executive Officers.- Acted as a communication liaison between National Collegiate DECA, and the individual chapters & state associations. - Training of Collegiate DECA members all over the nation through giving workshops and public speaking, regarding membership, leadership, and recruitment. - Assigned to work specifically with Maine, Wyoming, Rhode Island, Michigan, Wisconsin, New Hampshire, Vermont, Colorado, Utah, Hawaii and Ontario & Quebec

Reston, Va, Us

- Assisted Corporate & External affairs department in recruiting corporate sponsors, and exhibitors for International Conference- Organized and collaborated with hotel to create room layouts for a large-scale international conference- Created and Distributed marketing and promotional material- Developed advertising strategy & objectives for a large scale international conference

Cranston, Ri, Us

Served as PM Front Desk agent at the Comfort Inn Airport, a busy 201 room hotel located adjacent to the T.F Green Airport in Warwick.Also served as the PM Bartender for nightly Drinking Lounge, "Flight Deck Pub" two nights a week.

Warwick, Ri, Us

Nominated by CCRI's Business Department, I served the members of Rhode Island Collegiate DECA by acting as the communication liaison between State Collegiate DECA and individual associations and chapters within Rhode Island

Framingham, Ma, Us

Served as the CEC at the TjMaxx & HomeGoods on Bald Hill Road in Warwick RI.-Supervised Service Desk/Jewelry/Layaway/Cashier department on a daily basis.-Relaying Guest Experience Initiatives from Corporate within training of Staff-Awarded Associate of the Quarter, and readily developed Rapport with Staff & Customers -Assisting Administrative Coordinator in operating Cash Office, consisting of Cash Bank/Safe reconciliation and processing Chan

Brockton, Ma, Us

Full Time Front Desk Agent for the 99 Room Fairfield Inn & Suites in Providence/Coventry working all shifts including AM, PM and Audit.

Us

-Have been asked to relocate and have worked at three different Cinemas within the company-Resolving guest problems and complaints -Keeping an Inventory of all merchandise in the building-Leading Staff of 15+ employees in completing daily goals, and assignments

Bachelor Of Applied Science (B.A.Sc.), Hotel & Lodging Management

General Studies. Hospitality Certificate, Hospitality Administration/Management