As the Inside Sales Account Manager, I am responsible for selling Dell’s products and services while focusing on developing new accounts and growing existing accounts. I have spearheaded sales initiatives within the K-12 education market in NSW and the ACT, successfully managing a portfolio of diverse customers. Working within this market my portfolio includes customers in both the independent, catholic and private education sectors. I am adept at building strong customer relationships through the delivery of intimate product knowledge and effective communication skills.I use my consultative skills to position Dell Technologies as the premium leader in the K-12 education market maximising revenue growth and deepening relationships with my customers. I proactively seek out and establish relationships with potential customers, understanding their needs and how Dell can address them. The robust relationships I have been able to develop within my portfolio have been established through comprehensive product knowledge and effective communication strategies, positioning Dell Technologies as a leader in the education technology landscape.I actively identify and correct any issues with the Dell Support team that could affect customer satisfaction or retention. I am accountable for driving customer satisfaction, managing customer relationships, and maintaining and ensuring the delivery of services and products in accordance with customer agreements. This delivery allows for a trusted relationship with customers.The detailed analysis of market trends and competitors’ products allows for the development of key strategies, marketing programs and solutions driven tenders/proposals. My well-developed financial management skills enhance the development of tenders/proposals for my customers. Internally, I collaborate across functional groups to support the whole sales process.

Working whilst studying, as the Store manager I was responsible for the successful operation of the store playing a pivotal role in ensuring the smooth execution of its strategic and operational objectives. Excelling in customer service by providing a high level knowledge of products, I contributed to customer satisfaction with the brand. Communicating with vendors and sales representatives regarding their products allowed for a constant learning curve. General administrative duties included the reporting and recording stock quantities, stocktaking activities and the determination of sales targets and budgets.Personal Achievements• Increasing the sale and holdings of our craft beer stocks through creating the relationships with representatives and offering them placements within the shop for better advertisement of products• Giving opportunity to our local customers to try products through our increased number of tastings, which created more awareness and sales of the representative’s products (special or limited realise products)

McGuires Hotels are the largest family owned chain of hotels in Queensland. Working whilst completing studying I accepted the role of Store Manager from Executive Management after working as a sales assistant throughout my early university years. The role was heavily involved in the wider McGuire’s Group operations which included the development and maintenance of key internal stakeholder relationships. I managed a highly effective team, including the recruitment and training of new staff members, and the ongoing development of existing staff members. I was responsible for the McGuire’s social media platforms including Facebook and Instagram. Personal Achievements• Achieving an increase of sales in comparison to the preceding 12 month budget period. Ashgrove Cellars had the highest recording of sales from the detachment bottle shops in the McGuires business.

Part time shop assistant whilst studying.