Alexander Lyons Email & Phone Number

Frederick Md

Working both individually and in teams, acted as first point of contact on calls that require deviation from normal standards and procedures. Responded to a range of service calls from business owners, banks, and sales organizations in regards to Point of Sale (POS) terminals and their functionality. Troubleshooting POS terminals and software virtual gateways. Internet Protocol (IP) troubleshooting and resolution. Continual compliance with First Data’s security, authentication, and customer service standards.Trained new hire and cross department personnel in Datawire Troubleshooting through classroom and on-the-job training. Corrected and enhanced preexisting training materials and documentation. Updated procedures to adhere to current standards.

Chambersburg, Pa

Organized the testing, processing, and shipment of technical products in a timely and coordinated fashion. Responsible for the delegation of assignment and distribution of labor to a team of 4-10 Operators. Dealt with on sight resolution of technical issues in a fast paced environment. Worked closely with Quality Assurance to guarantee functionality of devices. Assisted supervisor in maintaining adherence to mechanical and electrical safety regulations. Reported daily labor and shipment totals to supervisor and managers.

Lemoore, Ca

Deployed 09-10 with the USS Nimitz in the Persian Gulf and with the USS John C Stennis. Stationed at Naval Air Station Lemoore, CA.Performed the launch, recovery, and maintenance of F-18's. Trained to troubleshoot and fix a wide range of aircraft malfunctions including electronic, electrical, and mechanical errors. Continual development of critical skills and attention to detail. Performed regular operations and servicing of jet aircraft in highly dangerous environments. Compliance with OSHA and Naval safety regulations.Awarded Medals: Global War on Terrorism Medal, Good Conduct Medal, and National Defense Service Medal.