Alex Good Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Columbus, Oh, Us

Led the account’s data analytics team in a major service expansion for our client. • Built automated dashboards for the Finance team to estimate monthly invoice accruals for client review• Created KPI’s for a best-in-class dashboard, meticulously detailing each metric for transparency to leadership• Worked with database architects to resolve key issues that existed within the data ETL process

Columbus, Oh, Us

Acted as a project manager for system integrations with clients. Created project plans, managed timelines, hosted meetings, and communicated progress updates to leadership to ensure project completion in expected timeframes. • Published user guides and technical SOP’s for each integration project.• Coordinated standardization the company’s SSO integrations, vastly improving efficiency and security.

Columbus, Oh, Us

Created dashboards and reports leveraging company data to tell a story of our program’s performance. Collaborated with project leaders & account directors to help them understand the driving forces behind their data.• Published regular customized quarterly business reviews for presentation to our clients.• Personally developed a data-driven bonus system to reward call center employees that consistently outperform.

Columbus , Ohio, Us

Published business intelligence reports leveraging Hive and SQL queries of the enterprise’s data lake. Gathered project requirements and created user-friendly analytics dashboards in Tableau, MicroStrategy, and Excel.• Pioneered the team’s transition to MicroStrategy Dossiers (equivalent to Tableau).• Created standard operating procedures and automated manual processes in report publication.• Optimized reports and improved data insights based on feedback from focus groups of users.• Constructed a SharePoint site to host the team's reports & analytics in a central location.

New Britain, Ct, Us

Managed storage product orders and supplier scorecard for largest B2B customer account. Designed custom dashboards, tools and processes to provide full visibility to orders while creating & managing rhythms for correspondence distribution centers and production plants.• Established best-in-class inventory reservation management process and supporting tools.• Performed analysis of scorecard failures, resulting in up to 40% improvements in monthly scores.• Achieved the Partner in Performance award for the company for 2 consecutive years.

Columbus, Ohio, Us

Provided on-site and remote technical support for 70+ employees across offices in four cities. Used Excel expertise to automate department dashboards and enhance visibility to key performance metrics.• Outcome Tracker Administrator – Gathered data tracking requirements for all departments based on current grants. Built company intake forms & performed workflow analysis for this new CRM system.

Columbus, Ohio, Us

Acted as first contact for prospective clients, including gathering intake information and disseminating loan qualification criteria. Provided reports to the Loan Review Committee, including industry analyses, executive, marketing, and management summaries of clients’ businesses.• Managed the Cleveland lending department’s documentation in Downhome Loans database.• Accepted part-time paid internship position in Fall 2012.

Cleveland, Oh, Us

Acted as a leader and organizer of incoming freshman students to the university's undergraduate program. Ran student workshops, including integrity sessions, icebreakers, and campus safety sessions.• Created an atmosphere of positive- and high-energy, teamwork over 14 hour work days.• Hired and rehired three times, over the summers of 2010 through 2012.

Columbus, Oh, Us

Guided children through summer day camp activities, including bus trips to and from camp daily. Ran games and activities for the campers and coordinated with other team members for cross-group activities.• As a Senior counselor, managed 7 staff and 20 campers daily, including special needs campers that required 1-on-1 attention.

Bachelor Of Science (B.S.), Finance, General

High School Degree, General Studies