Alexander Reis Email and Phone Number
With over 20 years of experience in the software industry, I am a Software Development Project Leader at Mercado Livre Brazil, the largest e-commerce platform in Latin America. As a Tech Manager, I lead a team of 10 top-notch engineers who develop solutions for retail and marketplace platforms, handling over 1 million transactions daily. My core competencies include simplifying complex systems and architectures, prioritizing critical incident resolution, and delivering innovative and impactful digital products. My current mission is to enhance the post-purchase ,after-sales and checkout experience and for millions of customers.One of my proudest achievements was launching the Online Mediations project, which reduced the resolution time of complaints from 48 hours to minutes, and increased the NPS by 7pp. I am also passionate about developing and motivating my team, and helping them grow their technical and leadership skills.
Mercado Livre Brasil
View- Website:
- mercadolivre.com
- Employees:
- 4421
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Software Development Project LeaderMercado Livre Brasil Jan 2021 - PresentMercadoLivre is an amazing, top notch tech company. Being so you are pushed to perform accordingly to very high standards. There is no such thing as a small project here. In my first 1.5 years my team and I were responsible to take out of the paper, one of the most expected projects in the Post-purchase/After Sales BU: The Online Mediations project. Prior to this project, every complaint related to a purchase would take at least 48 hours to be solved. With Mediations Online complaints… Show more MercadoLivre is an amazing, top notch tech company. Being so you are pushed to perform accordingly to very high standards. There is no such thing as a small project here. In my first 1.5 years my team and I were responsible to take out of the paper, one of the most expected projects in the Post-purchase/After Sales BU: The Online Mediations project. Prior to this project, every complaint related to a purchase would take at least 48 hours to be solved. With Mediations Online complaints were resolved within minutes. This improvement were clearly reflected on our NPS which increased 7%. An amazing success.The other 1.5 year, my team and I were challenged to help in one of most, if not the most, demanding, strategic and complex area of our eco system. Checkout. We got there in the middle of a great architectural changes, needed for de future of Checkout. My team and I were mainly responsible, together with many other teams, spread across multiple sites, for the development of 2 very important flows in the new architecture : New Card for Mobile applications and the basic payment flow for desktop (web).As a Project Leader my main responsibilities are: - People development and mentoring - Project management - Backlog building and prioritization - Hiring - Application Monitoring - Help in technical decisions - Capacity planning - Process improvement - Negotiation - KPI definition and measurement Show less -
Full Stack Tech LeaderDaitan Group Jun 2018 - Jan 2021Campinas, São Paulo, BrazilAs a Tech Leader I was responsible for the more critical and strategic technical decisions within the projects. My main responsibilities were:- Solucion design-Code standards definition- Backlog refinement- Interface with customer engineering architects- Delivery quality- Team development- Best practices - Conflict resolution- Work closely with the PO - Feature feasibilityProjectsSymphonyMy team had the challenge to deliver… Show more As a Tech Leader I was responsible for the more critical and strategic technical decisions within the projects. My main responsibilities were:- Solucion design-Code standards definition- Backlog refinement- Interface with customer engineering architects- Delivery quality- Team development- Best practices - Conflict resolution- Work closely with the PO - Feature feasibilityProjectsSymphonyMy team had the challenge to deliver the onboarding experience for a super secure chat tool. The main goal of this initiative was to provide a focused, smooth and meaningful first time experience of the tool, therefore increasing adoption. Show less -
Java ArchitectSpread Tecnologia Aug 2012 - Jun 2018São Paulo -
Java ArchitectStefanini Jul 2010 - Aug 2012São Paulo -
It SpecialistIbm Aug 2001 - Sep 2009Hortolândia, São Paulo, Brazil
Alexander Reis Education Details
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Computer/Information Technology Administration And Management -
Gestão, Liderança E Desempenho De Equipes -
Computer Systems Analysis/Analyst -
Anglo AmericanoHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Alexander Reis
What company does Alexander Reis work for?
Alexander Reis works for Mercado Livre Brasil
What is Alexander Reis's role at the current company?
Alexander Reis's current role is Software Development Project Leader at Mercado Livre Brasil | Tech Manager.
What schools did Alexander Reis attend?
Alexander Reis attended Strides Tech Community, Iftl, Extecamp Unicamp, Pontifícia Universidade Católica De Campinas, Anglo Americano.
Who are Alexander Reis's colleagues?
Alexander Reis's colleagues are Bruno Almeida, Sarah Duarte, Vitória Raissa Zeferino, Samara Belisária, Luis Otavio Leite, Alessandro Garcez, Mycaella Souza.
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Alexander Reis
Data Engineer | Tech Lead | Airflow | Dbt | Databricks | Python | Aws | Dba | Db2Brazil -
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2bsitecnologia.com.br, tcs.com
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