 Provided IT Support to client Handle issues related to Client Technical issues ranging from Simple PC Related problems to application related issues. Basic ticketing of all types of issues using appropriate CRM Toolset. Globally monitor, triage and escalate all system problems. Assist with other computer operations activities as required. Provide support to remote user (Using Remote Connectivity Tools) (Working) Knowledge of Incident Management and Problem Management Tools.

 Provided daily IT helpdesk support to users of cloud computing issues. Took ownership of all the calls coming to service desk until the case is closed. Handled Tier 1 help desk tickets / escalations through tickets or via phone call. Provided follow ups on outstanding requests and ensure timely resolution. Ensure update of documentation in relation to changes in IT environment. Any other duties as the needs of the business dictate.

 Attended incoming calls from corporate users and DSL Subscribers. Conducted first line maintenance and basic troubleshooting. Creates fault ticket and endorsed to fault management group for proper handling.  Accurate updates are given to the clients who needs follow up on their concerns. Endorsed via email to other work group if the client’s concern is not for repair.