Alexander Manev Email & Phone Number

Currently working as a Technical Support at IBM Bulgaria, where my duties are: - Providing initial remote technical software support for Advanced Interactive eXecutive (AIX - Unix based OS) to clients- Analysing I/O Interface and Device Drivers problems/situations- Applying problem solving techniques - Responding to client queries, providing timely resolutions to client issues - Performing problem management and end-to-end problem ownership - Participating in scheduled off shiftsAt PlayBox Neo as a Technical Support Specialist my day to day tasks were:- Handling of "Level 1 & 2 - Customer care" part via email and Live chat (Tawk.to)- Following standard procedures for proper escalation of unresolved issues- Researching, troubleshooting and identifying solutions to resolve system issues- Performing tests regarding customers issues- Providing accurate feedback to customers promptly- Installation and configuration of Windows 10- Installation and configuration of PlayBox’s applications and related 3rd party software- Monitoring clent's virtual machines (Proxmox)- Document knowledge in the form of knowledge base tech notes and articles (Microsoft Teams)As an Intern at VIVACOM – Network architecture and design \Fixed access\ my responsibilities were: - planning the capacity of points for the broadband services – FTTx / GPON / xDSL / L2 Switches- creating Network Topologies- monitoring the Ethernet Access network